Unlock the Power of CX and EX Data to drive Business Growth
Everyone has experiences and makes decisions based on these. In our digital world, companies can use this to their advantage better than ever before: With a sovanta experience management program, you collect user insights at all relevant touch points and find out what your customers and employees really want. By combining these survey based insights with operational numbers, you can make sustainable, data-driven decisions. Together with our partner Qualtrics, we successfully implement XM programs from A to Z.
We successfully implement XM programs
Many companies rely on our solutions.
Employee Experience
Top employer thanks to Qualtrics XM platform
Revolutionize the way you interact with your employees in the workplace using Employee Experience Management. Retaining high-caliber talent, successfully onboarding new hires, creating a productive working environment – the HR department needs to maintain close contact with the workforce to understand the needs and requirements of individual employees and act accordingly. As a Qualtrics partner, we provide feedback channels within the daily work environment and tell you what your employees think and feel. Thanks to our SAP expertise, we ensure seamless integration with your SAP HCM or SuccessFactors solution and make the Employee Experience Management program an integral part of your HR environment.
Customer Experience
Direct customer connection customer thanks to Qualtrics XM platform
Deliver an optimum Customer Experience by listening to the opinion of each customer and taking action in real time. In today’s digital world, customers expect the best possible service. To make this happen, all key moments along the customer journey must be tailored to the customer’s needs. Explore business opportunities, automate relevant actions, and increase customer loyalty in the long term. As a Qualtrics partner, we establish feedback channels along each customer journey and identify customer needs in real time. Thanks to our SAP expertise, we ensure seamless integration with your SAP CRM solution and integrate the Customer Experience Management program into your sales tools.
Employee Technology Experience
Increase the acceptance of your tools in the workforce with ETX
Everyone talks about transformation and its significance for a company’s success. However, there are frequent reports of large-scale transformation projects failing. What are the reasons for this? At what point does the traditional project approach reach its limits? And how can one avoid the failure of such investment-intensive projects? Representative feedback from employees can uncover these stumbling blocks early on and facilitate an adapted, well-communicated, and successful change in strategy.
XM Discover
Obtain automatic call agents’ service quality evaluation
Many companies use call centers to take care of customer service. Sometimes they even contract different call centers at the same time. Transparency is lost through these outsourced services: What are the reasons why customers call? Are there more than one call reasons co-occurring? What are they? Is there a way to dig into the details? With XM Discover for Call Centers, we help to set up an automatic call evaluation based on facts and defined criteria.
Let’s talk
Contact us. We are looking forward to the exchange ideas about Experience Management.