Virtual Customer Assistant

Customers receive information 24/7 and in real time via various channels

»As a customer, I would like to access all relevant information independently and at any time: offers, special topics, opening hours, branch navigation or FAQs and parcel dispatch status - and all this via all channels.«

Solution

  • A central conversational system which connects all customers to the relevant database via channels such as Facebook Messenger, Whatsapp, telephone and Google Assistant
  • Intuitive content management system for bot training with monitoring views
  • Integration into virtual shopping list is possible

Technologies

DialogFlow | Azure Kubernetes Service | SHAPE® Conversations

Benefits

  • Customers can access to relevant information 24/7 and device-independently
  • Significant relief for the customer hotline
  • Marketing reach enormously increased: 2,6 million followers reached via Facebook alone
  • Company as first movers in retail innovation

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