Customer Experience Management

Direct customer connection customer thanks to Qualtrics XM platform

Get feedback on the customer experience at exactly the right moment

In today’s digital world, customers expect the best possible service. To make this happen, all key moments along the customer journey must be tailored to the customer’s needs. Explore business opportunities, automate relevant actions, and increase customer loyalty in the long term. As a Qualtrics partner, we establish feedback channels along each customer journey and identify customer needs in real time. Thanks to our SAP expertise, we ensure seamless integration with your SAP CRM solution and integrate the customer experience management program into your sales tools.

Reap the benefits of a customer experience management program

High customer loyalty

Turn customers into your fans by reacting in real time to potential weaknesses in customer interaction.

Part of the sales process

Get feedback straight from your customer in order to provide optimum support in the sales process.

Net Promoter Score

Use one of the most popular customer satisfaction KPIs for regular feedback that you can compare.

We help companies work more effectively with SAP software

Here are some of our solutions already in use.

CX program for Delivery Hero

“sovanta has been very helpful in optimizing our project setup for better managing the vast amount of customer feedback we collect across the Asia-Pacific region. The team consists of true CX experts, and we are eager to work with sovanta again in the future.” (Sebastian McClintock, Global Director, Delivery Hero)

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Cody Wedl
Head of Experience Management

Your Contact

As Head of Experience Management, Cody Wedl is responsible for our strong partnership with Qualtrics XM as well as the successful implementation of Employee and Customer Experience Management projects.
Direct Contact