Digital Assistant

Voice & chat as shopping support in supermarkets

»As a customer, I want to access all information independently: special offers, special topics, opening hours, FAQs - at any time and via all channels.«

Solution

  • A centralized conversational system: connects customers through all devices (chat/voice/display) with the relevant data base
  • Intuitive management interface for editing: corrections & extensions made flexible through synonyms entering function (NLP), autocomplete function
  • Analytics: identification of trends, reacting on customer behavior

Benefits

  • Platform can be flexibly extended for new devices
  • Customers can engage with companies on all channels & gather data themselves
  • Company as first mover in retail innovation
  • Marketing outreach grown tremendously

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