From an initial idea to the final chat bot concept

Bot Sprint

Do you want to introduce a bot for your business area? The Bot-Sprint is the best way to define requirements and develop a functional chatbot. This can then be tested with actual users and provides an ideal basis for further decision-making steps.

Workshop Scoping

At the beginning of a project it is important to identify the right application case. Which problem should be solved? What is the right channel?

Workshop Dialogue Design

Which questions can the bot answer? Which answers can be automated? We define the scope of functions using example dialogs.

Workshop Content Meeting

Which data sources are available? How can they be connected? We review your existing information and systems. Based on that we create the content needed for the demo.

Demo Day & Review

Present the final (Bot) prototype, Bot demos, and review further functionalities. What are the next steps? (e.g. user test)

Conversational AI Development

Our team of experts supports you during the initial conception, development and operation of language assistants (e.g., chatbots). Once developed, your skills are available across all channels and allow you to avoid making complicated and time-consuming adjustments.

Are you already using a special technology? No problem – our team advises and develops regardless of the language services and platforms you have in place.

Content Creation & Editing

How do you write successful dialogues? What is the right approach for your target group?

We support you in writing concise, suitable texts in line with your chatbot strategy. Whether it's training your employees or using an external Center of Excellence – with our expertise in Conversational AI, we can help you create content, dialogues, and search for the right keywords

Bot character development

Language assistants are regarded as an important brand touchpoint and are therefore an indispensable part of the overall brand experience. Your Bot needs to represent your company. But how can this be achieved? What tone of voice suits your assistant? How should it react and what attitudes should it convey?

Together, we help you figure out the right character for your language assistant and ensure that the style, voice, and language of your assistant strengthens your brand.

sovanta® Conversations

Our platform allows you to develop dialogues and make them available on all channels – quick and easy. From simple FAQs to complete transaction automation.

VIDEO


Chatbot Fundamentals

In a short video Christian Heinrich, Head of Product & Portfolio Management guides through the world of chatbots.

VIDEO


Natural Language Understanding

What is the story behind Natural Language Understanding? Christian Heinrich explains this topic in a short clip.

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