UX Booster thanks to SAP SuccessFactors Extension
This use case shows how a targeted SAP SuccessFactors extension can become a real UX booster for Manager Self Services.
The starting point: Standard processes are not intuitive
The goal of the SuccessFactors implementation is to relieve the HR department. Managers should be able to initiate processes quickly and easily as self-services in the system. In practice, however, it quickly becomes clear that the standard processes in SAP SuccessFactors Employee Central are not intuitive enough to be completed ad hoc.
What does our solution look like? Fully automated process
Usability tests are first used to identify the actual needs of managers within the system. A targeted extension is then implemented to simplify the use of Manager Self Services around promotions and similar processes in SAP SuccessFactors – while still staying very close to the standard. In four steps, this means:
- User-Centered Design
Usability tests identify real needs of managers during the rollout phase. - Targeted Enhancements
Manager-specific requirements are implemented as extensions – modular, scalable, and maintainable. - Close to the Standard
The enhancements respect the UX patterns of SuccessFactors, ensuring a familiar and consistent interface. - Full Project Lifecycle Support
From UX design to architecture and development, all aspects are covered.
The result? Innovation beyond the standard
By extending SuccessFactors Employee Central with manager-focused services, the solution delivers high usability without compromising standard conformity. This increases adoption and enables innovation beyond the core product.
In concrete terms: The user interface is specifically tailored to the real-world workflows and requirements of managers, improving the overall daily user experience.vThe extensions enable innovation without compromising the standard conformity or upgradeability of SuccessFactors. In addition, the high level of usability supports faster adoption and more efficient onboarding of new HR processes.
Do you have a similar challenge?
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