Intelligent and intuitive solutions for customer service
Help your customer service team cope with the influx of inquiries
The customer service department has long had to contend with a wide range of challenges, such as multiple and different inbound channels for orders, queries, and so on, as well as high expectations when it comes to handling inquiries that can be quite complex. The advance of digitization, which has been exacerbated by the Corona pandemic, has led to a further escalation in the level of customer expectations. Customers in the B2C sector have grown accustomed to receiving prompt and personalized support. By offering intelligent self-services, chatbots, and customer portals, we help you apply the requirements from the B2C world to your customer service.
Put your trust in intuitive & intelligent solutions for your customer service team
We help companies work more effectively with SAP software
Here are some of our solutions already in use.
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Dr. Tommi Kramer
Chief AI Officer
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Dr. Tommi Kramer is responsible for Data Science at sovanta AG. Together with his team, he works on innovative approaches around machine learning and thus develops intelligent models for the optimization of business processes.
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