Re-Order Device Process on SAP BTP

Use Case: Combination of operational data (O-Data) and experience data (X-Data) reveals customer needs!

In order to obtain more information from the customer and thus personalize the buying experience, operational customer data can be combined with experience data concerning the buying experience. For example, if a customer re-orders a product via a quick re-order process, he enters the serial number of the product in the search. This re-order is now to be monitored as a process with Signavio PI and is to be enriched with customer feedback via Qualtrics XM.

Implementation of an end-to-end process on the SAP Business Technology Platform

Three success factors of a Re-Order Device Process on SAP BTP

1. The use case shows the great potential of SAP BTP as a fast, reliable, secure and efficient integration platform of various systems​
2. Customer journey data is available for all types of data services/analytics​
3. Interaction of SAP BTP, Signavio and Qualtrics demonstrates IT maturity for a modern process-driven enterprise

Any questions about the Re-Order Device Process on SAP BTP?

We would be happy to talk to you about use cases, that are not only exciting, but can also be successfully implemented.

Akin Aritmac

Chief Sales Officer

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With passion and cross-industry knowledge, Akin Aritmac supports his customers on their way to successful digitization.

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