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Ensure Your Experience Management is on Point

Your company is judged based on the experiences it creates

Focusing on the experiences provided for your employees and customers is essential for generating business value.

XM Teaser
Start small - Build fast

Rome wasn't built in a day

sovanta is the partner you can count on to help you establish your XM program brick by brick.

We take a collaborative approach to help you build your program for success by integrating these building blocks into your program:

  • Provide the required infrastructure
  • Define personas and their key goal
  • Map the journeys
  • Prioritize touch points
  • Create tailored data visualizations
  • Generate action plans

Start small - Build fast
Start small - Build fast

Rome wasn't built in a day

sovanta is the partner you can count on to help you establish your XM program brick by brick.

We take a collaborative approach to help you build your program for success by integrating these building blocks into your program:

  • Provide the required infrastructure
  • Define personas and their key goal
  • Map the journeys
  • Prioritize touch points
  • Create tailored data visualizations
  • Generate action plans

Start small - Build fast Start small - Build fast
Use XM the right way

Our solutions are based on the needs of your users.


Leading in User Experience means leading in XM

Our design-led approach ensures the focus remains on the user and your feedback channels are fully integrated. Designing a robust XM program means:

Sovanta Agenda Bullet Point
1st step:
Ensure an ideal user journey
  • Identify the key touch points that matter most to your users
  • Integrate a feedback loop within the platforms and technologies that you already use
  • Configure meaningful surveys to collect experiences that can be measured and benchmarked
Sovanta Agenda Bullet Point
2nd step:
Combine X & O data
  • Operational data (O data) are available within your systems
  • Experience data (X data) are collected within your XM program
  • Combining the two helps business leaders to understand their experiences provided on a deeper level
Sovanta Agenda Bullet Point
3rd step:
Create Action Plan
  • Analyze the previous findings and extract key drivers for your experiences
  • Communicate outcomes to key stakeholders
  • Develop a sustainable track to continuously reap the benefits
Skills and Offerings

sovanta helps gathering valued experiences

Employee Experience

Transform your Human Capital Management to increase employee engagement

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Employee Experience

Transform your Human Capital Management to increase employee engagement

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Employee Experience (EX)

Redefine Human Capital Management

Transform Human Capital Management into Human Experience Management.

Increase your employee engagement to maximize the life time value of your employees and minimize turnover rates.

Employees are no longer looking just for a career, they want a rewarding and purposeful work experience.

Customer Experience

Highlight customer touch points and implement feedback channels to ensure you are really providing the best possible customer experience

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Customer Experience

Highlight customer touch points and implement feedback channels to ensure you are really providing the best possible customer experience

Read more
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Customer Experience (CX)

Ensure your customers are your biggest champions

Highlight customer touch points and implement feedback channels to ensure you are really providing the best possible customer experience.

Put the focus on your customers by identifying, mapping, and monitoring the most impactful touch points for your customer experience.

Product Experience

Integrate feedback channels for end-users to provide input in order to meet the needs of the future

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Product Experience

Integrate feedback channels for end-users to provide input in order to meet the needs of the future

Read more
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Product Experience (PX)

Ensure the future relevancy of your products

Integrate feedback channels for end-users to provide input in order to meet the needs of the future.

Receive feedback on features that need to be improved or added, and identify the most important features to the end-user

Journey Mapping

Understand the needs and expectations of Users.

Journey Mapping is crucial to ensure that the feedback you collect is anchored to key touch points along the user journey

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Dashboarding

Bring the best of X & O data together based on the person viewing it.

Combine existing operational data with experience data to understand why things are happening

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Utilize our Experience & Offerings

Whether you decide to concentrate on a single experience area, or across the full XM spectrum, sovanta provides a comprehensive solution so you get the most out of your end-user experience data

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Contact

Would you like to receive further information or talk to one of our experts? Contact us and we will get back to you as soon as possible!