Start small - Build fast
Rome wasn't built in a day
sovanta is the partner you can count on to help you establish your XM program brick by brick.
We take a collaborative approach to help you build your program for success by integrating these building blocks into your program:
- Provide the required infrastructure
- Define personas and their key goal
- Map the journeys
- Prioritize touch points
- Create tailored data visualizations
- Generate action plans
Use XM the right way
Our solutions are based on the needs of your users.
Leading in User Experience means leading in XM
Our design-led approach ensures the focus remains on the user and your feedback channels are fully integrated. Designing a robust XM program means:
- Identify the key touch points that matter most to your users
- Integrate a feedback loop within the platforms and technologies that you already use
- Configure meaningful surveys to collect experiences that can be measured and benchmarked
- Operational data (O data) are available within your systems
- Experience data (X data) are collected within your XM program
- Combining the two helps business leaders to understand their experiences provided on a deeper level
- Analyze the previous findings and extract key drivers for your experiences
- Communicate outcomes to key stakeholders
- Develop a sustainable track to continuously reap the benefits
Outcome:
As a team, you can drive continual improvement to ensure your initiatives remain relevant.
Skills and Offerings
sovanta helps gathering valued experiences
Transform your Human Capital Management to increase employee engagement
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Employee Experience (EX)
Redefine Human Capital Management
Transform Human Capital Management into Human Experience Management.
Increase your employee engagement to maximize the life time value of your employees and minimize turnover rates.
Employees are no longer looking just for a career, they want a rewarding and purposeful work experience.
- Map the complete employee journey to identify relevant touchpoints along the employee life cycle
- Identifying key touch points that impact most on the EX
- Integrate feedback in most relevant channels increase feedback rates
- Define measurable criteria for each touch point
- Create meaningful, measurable, and actionable questions
Highlight customer touch points and implement feedback channels to ensure you are really providing the best possible customer experience
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Customer Experience (CX)
Ensure your customers are your biggest champions
Highlight customer touch points and implement feedback channels to ensure you are really providing the best possible customer experience.
Put the focus on your customers by identifying, mapping, and monitoring the most impactful touch points for your customer experience.
- Map the customer journey to understand the interactions of your customers with your business
- Identify the key touch points within the customer journey to extract valuable information
- Benchmark the progress of the company and establish experience management programs
- Optimize existing channels to get customer feedback and increase feedback rates
Integrate feedback channels for end-users to provide input in order to meet the needs of the future
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Product Experience (PX)
Ensure the future relevancy of your products
Integrate feedback channels for end-users to provide input in order to meet the needs of the future.
Receive feedback on features that need to be improved or added, and identify the most important features to the end-user
- Identify unmet needs in your market
- Start testing concepts, products, and pricing based on market needs
- Develop a backlog based on real-time feedback from people using the product
- Combine the operational data of the product with the experience data from the users for a 360° approach to understand and analyze the problem
Understand the needs and expectations of Users.
Journey Mapping is crucial to ensure that the feedback you collect is anchored to key touch points along the user journey
Bring the best of X & O data together based on the person viewing it.
Combine existing operational data with experience data to understand why things are happening
Whether you decide to concentrate on a single experience area, or across the full XM spectrum, sovanta provides a comprehensive solution so you get the most out of your end-user experience data
Contact
Would you like to receive further information or talk to one of our experts? Contact us and we will get back to you as soon as possible!