Customer Satisfaction Survey
Businesses increasingly recognize the critical importance of understanding and improving customer satisfaction to stay competitive. There is a pressing need for a methodologically sound, scalable approach that incorporates industry benchmarks to provide reliable and actionable insights. But how to accurately capture customer feedback in real-time? How to gain a holistic view of customer satisfaction? And how to address negative feedback promptly? A Customer Satisfaction Survey can help.
Our Offering: Customer Satisfaction Survey
To set it up we start with a discovery workshop to thoroughly understand the organization and the current level of customer satisfaction. After that, we select key metrics and identify specific product and service areas for evaluation. Finally, we set up and test the solution, integrating it with the CRM, conducting surveys, and providing role-based dashboards for actionable insights.
Implementation of your Customer Satisfaction Survey
We set up your individual Customer Satisfaction Survey with Qualtrics XM:
- Design Workshop: We conduct a discovery workshop to understand the organization, their product/service offerings, and map out the customer user journeys.
- Technical Alignments: We collaborate with IT counterparts to ensure surveys are triggered reliably and enriched with customer metadata for contextual insights.
- Delivery: We configure the Qualtrics platform to set up all surveys, invitations, dashboards, roles, and permissions, ensuring a seamless project launch
Send a strong, positive message to your customers
Gain deep insights into customers’ perception of your products and services and push these findings to people within your organization who can manage customer relationships and drive organizational change. And benefit from interactions (communications, surveys, and follow-up) tailored to your customers by our experienced XM experts.
