Webinar Recording: How to bring full transparency to your call center

Your call center handles a high volume of customer interactions, generating countless call recordings daily. Now there’s a smarter way to understand them. With Qualtrics Frontline Care, you can automatically evaluate call topics and assess agent performance. Leverage AI-driven speech and text analytics, powered by the industry’s leading Natural Language Understanding (NLU) engine, to analyze customer calls with precision, every day. In this webinar you’ll learn about how Qualtrics Frontline Care can automatically detect call topics, sentiment, effort, emotional intensity and predict churn. 

Do you truly know how efficient your call center is – and why your customers are reaching out?

Watch the webinar recording now! If you have any questions, please feel free to contact us at any time.

Dr. Andrew White

Head of Experience Management

Your Contact

Andrew White is an experienced program lead with a demonstrated history of delivering successful data science and experience management projects across a range of industries. Skilled in data analysis and visualisation. Passionate about designing feedback mechanisms that inform organisational strategy.