CX Roadmap with Maturity Assessment
Satisfied customers become loyal customers – a fact many companies have recognized, which is why they’re investing in a strong and convincing Customer Experience (CX). But how good is your own CX, really? How can it be measured continuously – and improved in a targeted way? Whether you’re just getting started or have already conducted initial customer surveys, our CX Roadmap offering, including a Maturity Assessment, will help you systematically advance your customer experience.
Our Offering: CX Roadmap inclusive Maturity Assessment
In the first step, we perform a structured and well-founded analysis of your current CX capabilities. Based on that, we identify relevant CX initiatives and develop a clear roadmap for successful implementation. One key requirement: a willingness to engage in honest self-reflection.
Step by step to your CX Roadmap
The CX roadmap is developed based on an initial self-reflection within the organization:
- Maturity Assessments:
Self-evaluation using a standardized questionnaire. - Questionnaire Analysis:
Evaluation of the results to identify strengths and areas for improvement. - Results Presentation:
Presentation of the findings, joint discussion, and definition of actionable recommendations. - CX Roadmap Workshop:
Development of concrete action plans to advance your CX strategy – including prioritization, timeline planning, and effort estimation.
First analysis, then action
The first step is self-awareness: With our CX Roadmap including Maturity Assessment, you’ll gain a clear understanding of your current CX maturity level – along with your strengths and areas for improvement. Next comes strategic alignment: Together, we’ll define concrete actions to further develop your CX strategy. Throughout the process – and beyond – our XM Squad is by your side: Benefit from experienced CX experts who focus on your specific challenges and, if needed, support the implementation of your CX initiatives. Sounds good? Let’s talk!
