Customer Satisfaction with Qualtrics XM and SAC
How to analyze satisfaction surveys with SAP Analytics Cloud (SAC)
Use Case: Customer Satisfaction with Qualtrics XM and SAC
To give managers a deeper insight into customer satisfaction, a multi-page SAP Analytics Cloud Story is to be developed. The story combines customer feedback from a Qualtrics survey with customer-specific company metrics from various source systems. This enables a multi-layered and in-depth analysis of customer satisfaction.
Overview of customer feedback: data import from a Qualtrics survey into the SAP Analytics Cloud
Three success factors of Customer Satisfaction with Qualtrics XM and SAC:
- Merging the survey data with relevant business metadata within the Analytics Cloud and creating KPIs
- Designing a multi-page story in SAP Analytics Cloud
- Use of various standard and custom widgets to visualize customer satisfaction
Proof Point
Professional Services
User
Product Owner, Sales
Technology
Qualtrics XM,
SAC
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Akin Aritmac
Chief Sales Officer
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With passion and cross-industry knowledge, Akin Aritmac supports his customers on their way to successful digitization.
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