Automated Spare Parts Quotation Creation with Joule Studio
This use case demonstrates how an AI agent automates the entire spare parts quotation process—from identifying the correct machine and matching parts to generating quotes for existing customers. This is what automated quotation creation looks like with Joule Studio.
The starting point: Manual quotation creation
When an existing customer requests a spare part, the process typically requires manual identification of the correct machine, the appropriate spare parts, and any related services. Clearly, this significantly delays the quotation process:
What does our solution look like? An AI agent takes over quotation creation
An AI agent automates the end-to-end spare parts quotation process for existing customers. In three steps, this means:
- Automated machine identification
The agent identifies the customer’s machine based on master and transactional data from various sources. - Intelligent selection of parts & services
Spare parts and matching services are automatically selected using data from SAP and non-SAP systems. - Seamless data and system integration
The agent was implemented by sovanta using SAP Build. Access to data from SAP and non-SAP sources is provided via the SAP Business Data Cloud (BDC), while sales documents are created directly in SAP S/4HANA.
The result? 60% faster quotation creation
The AI agent significantly reduces response times and manual effort in spare parts sales by automating machine identification, parts selection, and quotation creation directly in SAP S/4HANA.
In concrete terms: precise quotes are generated within minutes instead of hours or days. The solution frees up expert resources and reduces operational workload. At the same time, the automated, data-driven selection of spare parts minimizes errors in the process.
Do you have a similar challenge?
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