{"id":71657,"date":"2026-06-19T16:24:43","date_gmt":"2026-06-19T15:24:43","guid":{"rendered":"https:\/\/sovanta.com\/?p=71657"},"modified":"2026-07-30T09:22:23","modified_gmt":"2026-07-30T08:22:23","slug":"faq-agent","status":"publish","type":"post","link":"https:\/\/sovanta.com\/en\/faq-agent\/","title":{"rendered":"FAQ Agent"},"content":{"rendered":"\n<p><strong>What does the FAQ Agent do? The agent helps users quickly find answers to their questions across multiple connected knowledge sources. <strong>This use case features one of the ready-to-use AI agents that helped us win the \u201cAgent Race to Sapphire 2026.\u201d<\/strong><\/strong><\/p>\n\n\n\n<div id=\"image-card-with-buttonblock_dfb668218057d1bfd95238b26d3b0d68\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"quoteblock_5c8baf6256b2b7a54820667091a124f6\" class=\"block__quote -detect-in-viewport block__quote--small\">\n\n    <div class=\"block__quote__wrapper\">\n\n                    <div class=\"block__quote__quote\">Find knowledge instead of searching for it \u2013 across all documentation sources.<\/div>\n        \n        \n    <\/div>\n\n<\/div>\n\n\n  <\/div>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">The starting point: Knowledge is distributed across multiple systems<\/h2>\n\n\n\n<p>Organizations maintain large amounts of documentation, policies, and knowledge assets. However, this information is often spread across platforms such as SharePoint, Confluence, and Q.wiki. As a result, users need to search multiple systems to find answers to their questions. This effort consumes valuable time and limits the effective use of existing knowledge.<\/p>\n\n\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_dfb668218057d1bfd95238b26d3b0d68\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_29cfb6cde7f41d5ac91bf57451fc72d7\" class=\"block__icon -detect-in-viewport block__icon--left\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M16.5 20h-13c-0.827 0-1.5-0.673-1.5-1.5v-16c0-0.827 0.673-1.5 1.5-1.5h13c0.827 0 1.5 0.673 1.5 1.5v16c0 0.827-0.673 1.5-1.5 1.5zM3.5 2c-0.276 0-0.5 0.224-0.5 0.5v16c0 0.276 0.224 0.5 0.5 0.5h13c0.276 0 0.5-0.224 0.5-0.5v-16c0-0.276-0.224-0.5-0.5-0.5h-13z\" fill=\"currentColor\"><\/path>\n<path d=\"M12.5 5h-7c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5h7c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M14.5 7h-9c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5h9c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M14.5 9h-9c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5h9c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M10.5 11h-5c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5h5c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M14.5 15h-9c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5h9c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M12.5 17h-7c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5h7c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p><strong>Finding information across multiple sources<br><\/strong>Relevant content is often stored in different documentation platforms and is not easily accessible through a single interface.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_dfb668218057d1bfd95238b26d3b0d68\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_6ddcdf81015ff8c39125808dffa8263e\" class=\"block__icon -detect-in-viewport block__icon--left\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M18.067 1.609c-0.497-0.326-1.193-0.615-2.069-0.858-1.742-0.484-4.050-0.75-6.498-0.75s-4.756 0.267-6.498 0.75c-0.877 0.243-1.573 0.532-2.069 0.858-0.619 0.407-0.933 0.874-0.933 1.391v12c0 0.517 0.314 0.985 0.933 1.391 0.497 0.326 1.193 0.615 2.069 0.858 1.742 0.484 4.050 0.75 6.498 0.75 0.339 0 0.68-0.005 1.015-0.016 0.276-0.008 0.493-0.239 0.484-0.515s-0.239-0.494-0.515-0.484c-0.325 0.010-0.656 0.015-0.985 0.015-2.36 0-4.573-0.254-6.23-0.714-1.795-0.499-2.27-1.059-2.27-1.286v-2.566c0.492 0.309 1.164 0.583 2.002 0.816 1.742 0.484 4.050 0.75 6.498 0.75s4.756-0.267 6.498-0.751c0.877-0.243 1.573-0.532 2.069-0.858 0.619-0.406 0.933-0.874 0.933-1.391v-8c0-0.517-0.314-0.985-0.933-1.391zM3.27 1.714c1.658-0.46 3.87-0.714 6.23-0.714s4.573 0.254 6.23 0.714c1.795 0.499 2.27 1.059 2.27 1.286s-0.474 0.787-2.27 1.286c-1.658 0.46-3.87 0.714-6.23 0.714s-4.573-0.254-6.23-0.714c-1.795-0.499-2.27-1.059-2.27-1.286s0.474-0.787 2.27-1.286zM15.73 12.286c-1.658 0.46-3.87 0.714-6.23 0.714s-4.573-0.254-6.23-0.714c-1.795-0.499-2.27-1.059-2.27-1.286v-2.566c0.492 0.309 1.164 0.583 2.002 0.816 1.742 0.484 4.050 0.75 6.498 0.75s4.756-0.267 6.498-0.75c0.838-0.233 1.511-0.507 2.002-0.816v2.566c0 0.227-0.474 0.787-2.27 1.286zM15.73 8.286c-1.658 0.46-3.87 0.714-6.23 0.714s-4.573-0.254-6.23-0.714c-1.795-0.499-2.27-1.059-2.27-1.286v-2.566c0.492 0.309 1.164 0.583 2.002 0.816 1.742 0.484 4.050 0.75 6.498 0.75s4.756-0.267 6.498-0.75c0.838-0.233 1.511-0.507 2.002-0.816v2.566c0 0.227-0.474 0.787-2.27 1.286z\" fill=\"currentColor\"><\/path>\n<path d=\"M14.5 19.5c-0.128 0-0.256-0.049-0.354-0.146l-2-2c-0.195-0.195-0.195-0.512 0-0.707s0.512-0.195 0.707 0l1.646 1.646 4.646-4.646c0.195-0.195 0.512-0.195 0.707 0s0.195 0.512 0 0.707l-5 5c-0.098 0.098-0.226 0.146-0.354 0.146z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p><strong>Identifying the right documents<br><\/strong>Even when information exists, locating the most relevant document or section can be difficult and time-consuming.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_dfb668218057d1bfd95238b26d3b0d68\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_be4b869b93120a7b934493570169a819\" class=\"block__icon -detect-in-viewport block__icon--left\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M18.5 18h-11c-0.827 0-1.5-0.673-1.5-1.5 0-0.048 0.011-1.19 0.924-2.315 0.525-0.646 1.241-1.158 2.128-1.522 1.071-0.44 2.4-0.662 3.948-0.662s2.876 0.223 3.948 0.662c0.887 0.364 1.603 0.876 2.128 1.522 0.914 1.125 0.924 2.267 0.924 2.315 0 0.827-0.673 1.5-1.5 1.5zM7 16.503c0.001 0.275 0.225 0.497 0.5 0.497h11c0.275 0 0.499-0.223 0.5-0.497-0.001-0.035-0.032-0.895-0.739-1.734-0.974-1.157-2.793-1.768-5.261-1.768s-4.287 0.612-5.261 1.768c-0.707 0.84-0.738 1.699-0.739 1.734z\" fill=\"currentColor\"><\/path>\n<path d=\"M13 11c-2.206 0-4-1.794-4-4s1.794-4 4-4 4 1.794 4 4c0 2.206-1.794 4-4 4zM13 4c-1.654 0-3 1.346-3 3s1.346 3 3 3 3-1.346 3-3-1.346-3-3-3z\" fill=\"currentColor\"><\/path>\n<path d=\"M4.5 18h-3c-0.827 0-1.5-0.673-1.5-1.5 0-0.037 0.008-0.927 0.663-1.8 0.378-0.505 0.894-0.904 1.533-1.188 0.764-0.34 1.708-0.512 2.805-0.512 0.179 0 0.356 0.005 0.527 0.014 0.276 0.015 0.487 0.25 0.473 0.526s-0.25 0.488-0.526 0.473c-0.153-0.008-0.312-0.012-0.473-0.012-3.894 0-3.997 2.379-4 2.503 0.001 0.274 0.225 0.497 0.5 0.497h3c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M5 12c-1.654 0-3-1.346-3-3s1.346-3 3-3 3 1.346 3 3-1.346 3-3 3zM5 7c-1.103 0-2 0.897-2 2s0.897 2 2 2 2-0.897 2-2c0-1.103-0.897-2-2-2z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p><strong>Providing efficient access to knowledge<\/strong><br>Manual research across multiple systems increases effort and slows down the process of answering user questions.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What does our solution look like? Intelligent knowledge research with Joule<\/h2>\n\n\n\n<p>The FAQ Agent connects Joule to existing knowledge repositories such as SharePoint, Confluence, and Q.wiki. Based on user questions, the solution automatically searches available documents, identifies relevant content, and provides answers in a structured and contextualized format. This enables users to access organizational knowledge quickly without manually navigating multiple systems. In three steps, this means:<\/p>\n\n\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<figure class=\"wp-block-image size-teaser_1_1\"><img decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2024\/04\/zwei-personen-nebeneinander-tisch-blick-auf-laptops-arbeiten-buero-office_web_stock_16-9-700x700.jpg\" alt=\"\" class=\"wp-image-25192\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2024\/04\/zwei-personen-nebeneinander-tisch-blick-auf-laptops-arbeiten-buero-office_web_stock_16-9-700x700.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/04\/zwei-personen-nebeneinander-tisch-blick-auf-laptops-arbeiten-buero-office_web_stock_16-9-150x150.jpg 150w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-8\">\n\t\t\t\n\n<ol class=\"wp-block-list\">\n<li><strong>Connect knowledge sources<br><\/strong>The solution integrates with existing documentation platforms such as SharePoint, Confluence, and Q.wiki.<\/li>\n\n\n\n<li><strong>Analyze user questions<br><\/strong>The agent interprets the user&#8217;s request and identifies relevant topics and search contexts.<\/li>\n\n\n\n<li><strong>Deliver relevant information<\/strong><br>Available documents are searched and the most relevant information is provided from the connected knowledge sources.<\/li>\n<\/ol>\n\n\t<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The result? Faster access to organizational knowledge<\/h2>\n\n\n\n<p>The result includes significantly reduced search effort, better access to existing documentation, and more effective use of organizational knowledge. Users receive answers more quickly, while content from SharePoint, Confluence, and Q.wiki is utilized in a structured and consistent way. The FAQ Agent transforms distributed knowledge repositories into a centralized and intelligent information experience for everyday work.<\/p>\n\n\n\n<div class=\"wp-block-group has-seashell-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Do you have a similar challenge?<\/h2>\n\n\n\n<p>Would you like to see how the different services work together in this use case? Or do you have questions about the approach? Simply fill out the form and our sovanta experts will get in touch with you.<\/p>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 4699831,\n\t\t\t\t\t\t\t\t\tformId: \"3446cab8-9394-4005-a5f2-57ed62ce4e04\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1786069774000-2335141137\",\n\t\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1786069774000-2335141137\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The agent helps users quickly find answers to their questions across multiple connected knowledge sources.<\/p>\n","protected":false},"author":11,"featured_media":72613,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[673],"tags":[],"competence":[],"Industry":[],"line_of_business":[571],"resource":[645,657,491],"systems-and-technologies":[],"class_list":["post-71657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-ai-2","line_of_business-service-en","resource-sap-ai-bdc-use-cases-en","resource-agent-race","resource-use-cases-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - 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