{"id":5105,"date":"2022-01-26T13:43:25","date_gmt":"2022-01-26T13:43:25","guid":{"rendered":"https:\/\/sovanta.com\/customer-experience-management\/"},"modified":"2022-03-02T12:08:54","modified_gmt":"2022-03-02T11:08:54","slug":"customer-experience-management-redefined","status":"publish","type":"post","link":"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/","title":{"rendered":"Customer Experience Management redefined"},"content":{"rendered":"\n<p>How well does the customer feel cared for via digital offers? How does he feel about your company? What does he need to complete the purchase? Customers&#8217; expectations are higher than ever before. So, you should do everything you can to understand what they want and anticipate changing needs so that you can take the necessary steps at any time to meet them satisfactorily. In our solution brief we show how to collect user insights at all relevant touchpoints to find out what your customers want using an<a href=\"https:\/\/sovanta.com\/en\/sales-vereinfachen\/customer-experience-management\/\"> customer experience management<\/a> program.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A direct line to the customer makes the difference<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Challenge: A new era is dawning for Sales<\/li><li>Solution: Customer Insights with QualtricsXM<\/li><li>Benefit: Turn customers into fans<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Request the link to download the solution overview:<\/h2>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 4699831,\n\t\t\t\t\t\t\t\t\tformId: \"1ff41d46-1b07-4795-b0d7-01f56b924339\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1785407114000-2965373759\",\n\t\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1785407114000-2965373759\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>How well does the customer feel cared for via digital offers? How does he feel about your company? What does he need \u2026<\/p>\n","protected":false},"author":3,"featured_media":5102,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[308],"tags":[],"competence":[],"Industry":[],"line_of_business":[],"resource":[377],"systems-and-technologies":[382],"class_list":["post-5105","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sovanta-en","resource-downloads-en","sap-product-qualtrics-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience Management redefined - sovanta AG<\/title>\n<meta name=\"description\" content=\"Learn from sovanta how to use a customer experience management program to find out what your customers really want.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Management redefined - sovanta AG\" \/>\n<meta property=\"og:description\" content=\"Learn from sovanta how to use a customer experience management program to find out what your customers really want.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/\" \/>\n<meta property=\"og:site_name\" content=\"sovanta AG\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sovantaAG\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-26T13:43:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-02T11:08:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"sova.hilkert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sovanta_AG\" \/>\n<meta name=\"twitter:site\" content=\"@sovanta_AG\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"sova.hilkert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/\"},\"author\":{\"name\":\"sova.hilkert\",\"@id\":\"https:\/\/sovanta.com\/en\/#\/schema\/person\/0b2dab3f65b5928cf52378374235afd3\"},\"headline\":\"Customer Experience Management redefined\",\"datePublished\":\"2022-01-26T13:43:25+00:00\",\"dateModified\":\"2022-03-02T11:08:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/\"},\"wordCount\":146,\"publisher\":{\"@id\":\"https:\/\/sovanta.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9.jpg\",\"articleSection\":[\"sovanta\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/\",\"url\":\"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/\",\"name\":\"Customer Experience Management redefined - 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