{"id":4705,"date":"2021-12-16T09:10:39","date_gmt":"2021-12-16T09:10:39","guid":{"rendered":"https:\/\/sovanta.com\/customer-service-automation\/"},"modified":"2022-03-02T14:00:58","modified_gmt":"2022-03-02T13:00:58","slug":"customer-service-automation-with-tooka-ai","status":"publish","type":"post","link":"https:\/\/sovanta.com\/en\/customer-service-automation-with-tooka-ai\/","title":{"rendered":"Customer Service Automation with tooka.ai"},"content":{"rendered":"\n<p>In customer service, every minute counts when it comes to contacting customers in a timely and satisfactory manner. With a high number of inquiries and tickets, this is often no easy task. In this Solution Brief, we show how Customer Service Automation with artificial intelligence can optimally support and relieve the burden on the service center team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Service Automation: Combination of RPA, workflows and machine learning as a guarantee for success<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Challenge: Flood of requests cannot be handled manually<\/li><li>Solution: tooka.ai by sovanta<\/li><li>Benefits: Efficiency for your customer service<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Request Solution Brief as download:<\/h2>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 4699831,\n\t\t\t\t\t\t\t\t\tformId: \"e6b3618c-2c88-445e-a618-89fc761097c0\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1786484808000-9173611213\",\n\t\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1786484808000-9173611213\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In customer service, every minute counts when it comes to contacting customers in a timely and satisfactory manner. With a high number \u2026<\/p>\n","protected":false},"author":3,"featured_media":3474,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[308],"tags":[],"competence":[],"Industry":[],"line_of_business":[],"resource":[377],"systems-and-technologies":[],"class_list":["post-4705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sovanta-en","resource-downloads-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Automation with tooka.ai - sovanta AG<\/title>\n<meta name=\"description\" content=\"Erfahren Sie, wie das Service Center-Team durch Customer Service Automation mit KI optimal unterst\u00fctzt und entlastet wird.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sovanta.com\/en\/customer-service-automation-with-tooka-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Automation with tooka.ai - sovanta AG\" \/>\n<meta property=\"og:description\" content=\"Erfahren Sie, wie das Service Center-Team durch Customer Service Automation mit KI optimal unterst\u00fctzt und entlastet wird.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sovanta.com\/en\/customer-service-automation-with-tooka-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"sovanta AG\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sovantaAG\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-16T09:10:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-02T13:00:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"sova.hilkert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sovanta_AG\" \/>\n<meta name=\"twitter:site\" content=\"@sovanta_AG\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"sova.hilkert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sovanta.com\/en\/customer-service-automation-with-tooka-ai\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sovanta.com\/en\/customer-service-automation-with-tooka-ai\/\"},\"author\":{\"name\":\"sova.hilkert\",\"@id\":\"https:\/\/sovanta.com\/en\/#\/schema\/person\/0b2dab3f65b5928cf52378374235afd3\"},\"headline\":\"Customer Service Automation with tooka.ai\",\"datePublished\":\"2021-12-16T09:10:39+00:00\",\"dateModified\":\"2022-03-02T13:00:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/sovanta.com\/en\/customer-service-automation-with-tooka-ai\/\"},\"wordCount\":116,\"publisher\":{\"@id\":\"https:\/\/sovanta.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/sovanta.com\/en\/customer-service-automation-with-tooka-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/frau-denkt-nach-stift-am-mund-am-computer_web_stock_16-9.jpg\",\"articleSection\":[\"sovanta\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sovanta.com\/en\/customer-service-automation-with-tooka-ai\/\",\"url\":\"https:\/\/sovanta.com\/en\/customer-service-automation-with-tooka-ai\/\",\"name\":\"Customer Service Automation with tooka.ai - 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