{"id":33156,"date":"2025-05-16T11:08:29","date_gmt":"2025-05-16T10:08:29","guid":{"rendered":"https:\/\/sovanta.com\/?p=33156"},"modified":"2025-05-16T15:58:32","modified_gmt":"2025-05-16T14:58:32","slug":"knowledge-base-extraction-on-sap-btp","status":"publish","type":"post","link":"https:\/\/sovanta.com\/en\/knowledge-base-extraction-on-sap-btp\/","title":{"rendered":"Knowledge Base Extraction on SAP BTP"},"content":{"rendered":"\n<p><strong>Use Case: <strong>Using artificial intelligence to find the right wiki entries via a chat search\u200b<\/strong><\/strong>!<\/p>\n\n\n\n<p>The knowledge bases of companies (such as Confluence or other wikis) are often too large and unstructured to directly find the page that answers an urgent question. Usually, the search function is not helpful either. With a specially trained AI service, relevant entries for a search query can be quickly and intelligently located.\u200b<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When a question is posed in the chat, the AI hosted on the Business Technology Platform gives the answer<\/h2>\n\n\n\n<p><strong><strong>Three success factors of <\/strong>Knowledge Base Extraction on SAP BTP:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>On SAP BTP, large amounts of data can be processed and securely cached quickly\u200b<\/li>\n\n\n\n<li>The flexible integration capabilities of SAP BTP allow for the inclusion of various types of wikis and websites without incurring additional integration overhead\u200b<\/li>\n\n\n\n<li>SAP BTP, with its suitable services, is the ideal host for AI projects and proof of concepts (PoCs)\u200b<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group has-lightcyan-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"iconblock_6f7d68344e9eacd73200a15e6aa3a311\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M9 10h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M11 10h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M13 10h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M15 10h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M9 13h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M11 13h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M13 13h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M15 13h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M9 16h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M11 16h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M13 16h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M15 16h1v1h-1v-1z\" fill=\"currentColor\"><\/path>\n<path d=\"M17.5 7h-0.5v-2.5c0-0.133-0.053-0.26-0.146-0.354l-1.854-1.854v-1.793c0-0.276-0.224-0.5-0.5-0.5s-0.5 0.224-0.5 0.5v1.793l-1.854 1.854c-0.094 0.094-0.146 0.221-0.146 0.354v0.5h-2v-2.5c0-0.276-0.224-0.5-0.5-0.5h-8c-0.276 0-0.5 0.224-0.5 0.5v17c0 0.276 0.224 0.5 0.5 0.5h16c0.276 0 0.5-0.224 0.5-0.5v-12c0-0.276-0.224-0.5-0.5-0.5zM13 4.707l1.5-1.5 1.5 1.5v2.293h-1v-1.5c0-0.276-0.224-0.5-0.5-0.5h-1.5v-0.293zM14 6v1h-4v-1h4zM7 7.5v11.5h-5v-16h7v4h-1.5c-0.276 0-0.5 0.224-0.5 0.5zM17 19h-9v-11h9v11z\" fill=\"currentColor\"><\/path>\n<path d=\"M7 4h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M5 4h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M3 4h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M3 7h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M5 7h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M3 10h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M5 10h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M3 13h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M5 13h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M3 16h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<path d=\"M5 16h1v2h-1v-2z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Proof Point<\/strong><br>Retail<\/p>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"iconblock_d02e544e6fbec5855fdc5916922fab0c\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M18.5 18h-11c-0.827 0-1.5-0.673-1.5-1.5 0-0.048 0.011-1.19 0.924-2.315 0.525-0.646 1.241-1.158 2.128-1.522 1.071-0.44 2.4-0.662 3.948-0.662s2.876 0.223 3.948 0.662c0.887 0.364 1.603 0.876 2.128 1.522 0.914 1.125 0.924 2.267 0.924 2.315 0 0.827-0.673 1.5-1.5 1.5zM7 16.503c0.001 0.275 0.225 0.497 0.5 0.497h11c0.275 0 0.499-0.223 0.5-0.497-0.001-0.035-0.032-0.895-0.739-1.734-0.974-1.157-2.793-1.768-5.261-1.768s-4.287 0.612-5.261 1.768c-0.707 0.84-0.738 1.699-0.739 1.734z\" fill=\"currentColor\"><\/path>\n<path d=\"M13 11c-2.206 0-4-1.794-4-4s1.794-4 4-4 4 1.794 4 4c0 2.206-1.794 4-4 4zM13 4c-1.654 0-3 1.346-3 3s1.346 3 3 3 3-1.346 3-3-1.346-3-3-3z\" fill=\"currentColor\"><\/path>\n<path d=\"M4.5 18h-3c-0.827 0-1.5-0.673-1.5-1.5 0-0.037 0.008-0.927 0.663-1.8 0.378-0.505 0.894-0.904 1.533-1.188 0.764-0.34 1.708-0.512 2.805-0.512 0.179 0 0.356 0.005 0.527 0.014 0.276 0.015 0.487 0.25 0.473 0.526s-0.25 0.488-0.526 0.473c-0.153-0.008-0.312-0.012-0.473-0.012-3.894 0-3.997 2.379-4 2.503 0.001 0.274 0.225 0.497 0.5 0.497h3c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M5 12c-1.654 0-3-1.346-3-3s1.346-3 3-3 3 1.346 3 3-1.346 3-3 3zM5 7c-1.103 0-2 0.897-2 2s0.897 2 2 2 2-0.897 2-2c0-1.103-0.897-2-2-2z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>User<\/strong><br>Employees<\/p>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"iconblock_6b0799caea9dce586247f76a92d2b0db\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M11.5 7c-0.276 0-0.5-0.224-0.5-0.5 0-1.378-1.122-2.5-2.5-2.5-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5c1.378 0 2.5-1.122 2.5-2.5 0-0.276 0.224-0.5 0.5-0.5s0.5 0.224 0.5 0.5c0 1.378 1.122 2.5 2.5 2.5 0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5c-1.378 0-2.5 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1.293-1.439-1.439c-0.195-0.195-0.195-0.512 0-0.707zM17.439 17.354l-0.586 0.586c-0.094 0.094-0.219 0.145-0.353 0.145s-0.26-0.052-0.353-0.145l-8.439-8.439 1.293-1.293 8.439 8.439c0.195 0.195 0.195 0.512 0 0.707z\" fill=\"currentColor\"><\/path>\n<path d=\"M3.5 5c-0.276 0-0.5-0.224-0.5-0.5 0-0.827-0.673-1.5-1.5-1.5-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5c0.827 0 1.5-0.673 1.5-1.5 0-0.276 0.224-0.5 0.5-0.5s0.5 0.224 0.5 0.5c0 0.827 0.673 1.5 1.5 1.5 0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5c-0.827 0-1.5 0.673-1.5 1.5 0 0.276-0.224 0.5-0.5 0.5zM2.998 2.5c0.19 0.143 0.359 0.312 0.502 0.502 0.143-0.19 0.312-0.359 0.502-0.502-0.19-0.143-0.359-0.312-0.502-0.502-0.143 0.19-0.312 0.359-0.502 0.502z\" fill=\"currentColor\"><\/path>\n<path d=\"M3.5 15c-0.276 0-0.5-0.224-0.5-0.5 0-0.827-0.673-1.5-1.5-1.5-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5c0.827 0 1.5-0.673 1.5-1.5 0-0.276 0.224-0.5 0.5-0.5s0.5 0.224 0.5 0.5c0 0.827 0.673 1.5 1.5 1.5 0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5c-0.827 0-1.5 0.673-1.5 1.5 0 0.276-0.224 0.5-0.5 0.5zM2.998 12.5c0.19 0.143 0.359 0.312 0.502 0.502 0.143-0.19 0.312-0.359 0.502-0.502-0.19-0.143-0.359-0.312-0.502-0.502-0.143 0.19-0.312 0.359-0.502 0.502z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Technology<\/strong><br>SAP BTP, Cloud Foundry, SAP HANA Cloud, SAP DI<\/p>\n\n\t<\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Any questions about Knowledge Base Extraction on SAP BTP?<\/h2>\n\n\n\n<p>We would be happy to talk to you about <a href=\"https:\/\/sovanta.com\/en\/resource\/use-cases-en\/\">use cases<\/a>, that are not only exciting, but can also be successfully implemented.<\/p>\n\n\n\n<div id=\"contact-personblock_fd760b5a4e691619c71b05683bf9578f\" class=\"block__contact-person -detect-in-viewport block__contact-person--default block__contact-person--with-headline has-seashell-background-color has-background-color\">\n\n  <div class=\"contact-person__wrapper\">\n\n    <div class=\"contact-person__header\">\n\n      <div class=\"contact-person__header__wrapper\">\n\n        \n\n                    <div class=\"contact-person__image\">\n            <img decoding=\"async\" width=\"350\" height=\"466\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/Person_Akin-Aritmac_v03_web_700x933-350x466.jpg\" class=\"attachment-contact_person size-contact_person wp-post-image\" alt=\"Akin Artimac: Customer Engagement\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/Person_Akin-Aritmac_v03_web_700x933-350x466.jpg 350w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/Person_Akin-Aritmac_v03_web_700x933-225x300.jpg 225w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/Person_Akin-Aritmac_v03_web_700x933-93x124.jpg 93w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/Person_Akin-Aritmac_v03_web_700x933.jpg 700w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>          <\/div>\n                                  <div class=\"contact-person__name\">\n              Akin Aritmac            <\/div>\n                        <div class=\"contact-person__position\">\n              Chief Sales Officer, Executive Board Member            <\/div>\n          \n          \n      <\/div>\n\n    <\/div>\n\n    <div class=\"contact-person__body\">\n\n              <h2 class=\"h3 contact-person__headline\">Your Contact<\/h2>\n      \n      \n                    <div class=\"contact-person__text\">\n          With passion and cross-industry knowledge, Akin Aritmac supports his customers on their way to successful digitization.        <\/div>\n      \n                          <a href=\"mailto:akin.aritmac@sovanta.com\" class=\"btn btn--primary contact-person__btn\" title=\"Contact\">\n          Direct Contact        <\/a>\n      \n            \n    <\/div>\n\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Use Case: Using artificial intelligence to find the right wiki entries via a chat search\u200b! The knowledge bases of companies (such as \u2026<\/p>\n","protected":false},"author":3,"featured_media":31479,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1,361],"tags":[],"competence":[316],"Industry":[511],"line_of_business":[566],"resource":[491,645,646],"systems-and-technologies":[],"class_list":["post-33156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sovanta","category-ai-genai","competence-artificial-intelligence-en","industry-retail","line_of_business-human-resources-en","resource-use-cases-en","resource-sap-ai-bdc-use-cases-en","resource-sap-btp-use-cases-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Knowledge Base Extraction on SAP BTP - sovanta AG<\/title>\n<meta name=\"description\" content=\"Knowledge Base Extraction on SAP BTP: Using artificial intelligence to find the right wiki entries via a chat search\u200b\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sovanta.com\/en\/knowledge-base-extraction-on-sap-btp\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge Base Extraction on SAP BTP - 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