{"id":31292,"date":"2024-06-18T14:53:20","date_gmt":"2024-06-18T13:53:20","guid":{"rendered":"https:\/\/sovanta.com\/?p=31292"},"modified":"2026-07-16T16:20:48","modified_gmt":"2026-07-16T15:20:48","slug":"customer-satisfaction-with-qualtrics-xm-and-sac","status":"publish","type":"post","link":"https:\/\/sovanta.com\/en\/customer-satisfaction-with-qualtrics-xm-and-sac\/","title":{"rendered":"Customer Satisfaction with Qualtrics XM and SAC"},"content":{"rendered":"\n

Use Case: How to analyze satisfaction surveys with SAP Analytics Cloud (SAC)<\/strong><\/strong>!<\/p>\n\n\n\n

To give managers a deeper insight into customer satisfaction, a multi-page SAP Analytics Cloud Story is to be developed. The story combines customer feedback from a Qualtrics<\/a> survey with customer-specific company metrics from various source systems. This enables a multi-layered and in-depth analysis of customer satisfaction.<\/p>\n\n\n\n

Overview of customer feedback: data import from a Qualtrics survey into the SAP Analytics Cloud<\/h2>\n\n\n\n

Three success factors of <\/strong>Customer Satisfaction with Qualtrics XM and SAC:<\/strong><\/p>\n\n\n\n

    \n
  1. Merging the survey data with relevant business metadata within the Analytics Cloud and creating KPIs<\/li>\n\n\n\n
  2. Designing a multi-page story in SAP Analytics Cloud<\/li>\n\n\n\n
  3. Use of various standard and custom widgets to visualize customer satisfaction<\/li>\n<\/ol>\n\n\n\n
    \n\t\n\n
    \n\t\t\t\n\n
    \n \n\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/svg>\n<\/span><\/div>\n\n\n

    Proof Point<\/strong>
    Professional Services<\/p>\n\n\t<\/div>\n\n\n\n

    \n\t\t\t\n\n
    \n \n\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/svg>\n<\/span><\/div>\n\n\n

    User<\/strong>
    Product Owner, Sales<\/p>\n\n\t<\/div>\n\n\n\n

    \n\t\t\t\n\n
    \n \n\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/path>\n<\/svg>\n<\/span><\/div>\n\n\n

    Technology<\/strong>
    Qualtrics XM,
    SAC<\/p>\n\n\t<\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n\n

    Any questions about Customer Satisfaction with Qualtrics XM and SAC<\/strong><\/strong>?<\/h2>\n\n\n\n

    We would be happy to talk to you about use cases<\/a>, that are not only exciting, but can also be successfully implemented.<\/p>\n\n\n\n

    \n\n
    \n\n
    \n\n
    \n\n \n\n
    \n \"Akin <\/div>\n
    \n Akin Aritmac <\/div>\n
    \n Chief Sales Officer, Executive Board Member <\/div>\n \n \n <\/div>\n\n <\/div>\n\n
    \n\n

    Your Contact<\/h2>\n \n \n
    \n With passion and cross-industry knowledge, Akin Aritmac supports his customers on their way to successful digitization. <\/div>\n \n \n Direct Contact <\/a>\n \n \n <\/div>\n\n <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"

    How to analyze satisfaction surveys with SAP Analytics Cloud (SAC)!<\/p>\n","protected":false},"author":3,"featured_media":73235,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[308,538],"tags":[],"competence":[],"Industry":[602],"line_of_business":[570],"resource":[491],"systems-and-technologies":[382],"class_list":["post-31292","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sovanta-en","category-bdc-en","industry-professional-services-en","line_of_business-sales-en","resource-use-cases-en","sap-product-qualtrics-en"],"yoast_head":"\nCustomer Satisfaction with Qualtrics XM and SAC - sovanta AG<\/title>\n<meta name=\"description\" content=\"Customer Satisfaction with Qualtrics XM and SAC: How to analyze satisfaction surveys with SAP Analytics Cloud (SAC)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sovanta.com\/en\/customer-satisfaction-with-qualtrics-xm-and-sac\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Satisfaction with Qualtrics XM and SAC - 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