{"id":31223,"date":"2024-07-15T13:37:32","date_gmt":"2024-07-15T12:37:32","guid":{"rendered":"https:\/\/sovanta.com\/?p=31223"},"modified":"2025-03-05T14:09:01","modified_gmt":"2025-03-05T13:09:01","slug":"qualtrics-frontline-care","status":"publish","type":"post","link":"https:\/\/sovanta.com\/en\/qualtrics-frontline-care\/","title":{"rendered":"Qualtrics Frontline Care"},"content":{"rendered":"\n

Many companies use call centers to take care of customer service. Sometimes they even contract different call centers at the same time. Transparency is lost through these outsourced services: What are the reasons why customers call? Are there more than one call reasons co-occurring? What are they? Is there a way to dig into the details? Qualtrics Frontline Care gives the answers.<\/strong><\/p>\n\n\n\n

Our Offering: Qualtrics Frontline Care<\/h2>\n\n\n\n

In case there is a call classification in a call center, it is usually done manually and based on the subjective opinion of the call center agent. It is hardly possible to obtain reliable KPIs for the calls. With Qualtrics Frontline Care, we help to set up an automatic call evaluation based on facts and defined criteria: We import the recorded audios (calls), respective text transcriptions and company\u2019s related operational data into Qualtrics Frontline Care<\/a>, implement best practice categorization with sentiment analysis using the embedded Natural Language Processing Logic and present the results in dashboards.<\/p>\n\n\n\n

\n \n \n\n
\n\n
\n\n
Obtain automatic call agents\u2019 service quality evaluation with Qualtrics Frontline Care and uncover cost savings opportunities and trends.<\/div>\n \n \n <\/div>\n\n<\/div>\n\n\n <\/div>\n\n\n

Qualtrics Frontline Care adapted to your needs<\/h2>\n\n\n\n

To best implement Qualtrics Frontline Care for you, we start with a joint kick-off and scoping workshop. Together, we define a “this is what the solution could look like” design. Then we move on to implementation. On the way there:<\/p>\n\n\n\n