{"id":4913,"date":"2021-10-25T15:26:47","date_gmt":"2021-10-25T15:26:47","guid":{"rendered":"https:\/\/sovanta.com\/customer-experience-management\/"},"modified":"2025-05-13T20:52:11","modified_gmt":"2025-05-13T19:52:11","slug":"customer-experience-management","status":"publish","type":"page","link":"https:\/\/sovanta.com\/en\/simplify-sales\/customer-experience-management\/","title":{"rendered":"Customer Experience Management"},"content":{"rendered":"\n\n    <div id=\"keyvisualblock_61892272aa2fa\" class=\"block__keyvisual -detect-in-viewport block__keyvisual--default block__keyvisual__glass--dark block__keyvisual--headline-style-default block__keyvisual--headline-size-small\" data-controller=\"keyvisual\" data-keyvisual-has-video-value=\"false\" data-keyvisual-video-value='{}' data-action=\"mousemove-&gt;keyvisual#onMouseMove\">\n\n                \n        <div class=\"keyvisual__wrapper\">\n            <div class=\" keyvisual__container  container-lg \">\n                                                    <div class=\"keyvisual__background\">\n          <img decoding=\"async\" width=\"1400\" height=\"788\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-1400x788.jpg\" class=\"attachment-container_16_9 size-container_16_9\" alt=\"Customer Experience Management\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1-177x100.jpg 177w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Illustration_humaaans_Sales_Customer-XM_v01_web_16-9-1.jpg 1868w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>      <\/div>                                    \n                                \n                                <div class=\"keyvisual__row row\" data-keyvisual-target=\"info\" >\n                    <div class=\" keyvisual__col\">\n                        <div class=\"keyvisual__content__wrapper\">\n                            <div class=\"keyvisual__content inner-blocks\">\n                                                                                                    <h1 class=\"keyvisual__content__headline\">\n                                                                                <em>\n                                            Direkter Draht zum Kunden dank Qualtrics XM Platform                                        <\/em>\n                                    <\/h1>\n                                                                                                                                    <div class=\"keyvisual__content__teaser\">\n                                        <p>Gestalten Sie eine optimale Customer Experience indem Sie auf jede einzelne Kundenstimme h\u00f6ren und passende Ma\u00dfnahmen in Echtzeit ergreifen.<\/p>\n                                    <\/div>\n                                                                                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <\/div>\n\n        <\/div>\n\n                \n                <button class=\"keyvisual__video__fullscreen\" data-action=\"keyvisual#onFullscreen\">\n                        <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M17.5 18h-16c-0.827 0-1.5-0.673-1.5-1.5v-12c0-0.827 0.673-1.5 1.5-1.5h16c0.827 0 1.5 0.673 1.5 1.5v12c0 0.827-0.673 1.5-1.5 1.5zM1.5 4c-0.276 0-0.5 0.224-0.5 0.5v12c0 0.276 0.224 0.5 0.5 0.5h16c0.276 0 0.5-0.224 0.5-0.5v-12c0-0.276-0.224-0.5-0.5-0.5h-16z\" fill=\"currentColor\"><\/path>\n<path d=\"M16.5 5h-3c-0.276 0-0.5 0.224-0.5 0.5s0.224 0.5 0.5 0.5h1.793l-2.146 2.146c-0.195 0.195-0.195 0.512 0 0.707 0.098 0.098 0.226 0.146 0.354 0.146s0.256-0.049 0.354-0.146l2.146-2.146v1.793c0 0.276 0.224 0.5 0.5 0.5s0.5-0.224 0.5-0.5v-3c0-0.276-0.224-0.5-0.5-0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M5.5 15h-1.793l2.146-2.146c0.195-0.195 0.195-0.512 0-0.707s-0.512-0.195-0.707 0l-2.146 2.146v-1.793c0-0.276-0.224-0.5-0.5-0.5s-0.5 0.224-0.5 0.5v3c0 0.276 0.224 0.5 0.5 0.5h3c0.276 0 0.5-0.224 0.5-0.5s-0.224-0.5-0.5-0.5z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span>        <\/button>\n\n    <\/div>\n\n<div id=\"spacerblock_61b0ae0f66845\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"holen-sie-feedback-zur-customer-experience-genau-im-entscheidenden-moment-ein\">Holen Sie Feedback zur Customer Experience genau im entscheidenden Moment ein<\/h2>\n\n<p>Kunden erwarten optimale Betreuung in der digitalen Welt. Damit das gelingt, m\u00fcssen alle Schl\u00fcsselmomente entlang der Customer Journey auf die Bed\u00fcrfnisse der Kunden zugeschnitten werden. Entdecken Sie Gesch\u00e4ftschancen, automatisieren Sie passende Ma\u00dfnahmen und steigern die Kundenbindung nachhaltig. Als Qualtrics-Partner etablieren wir Feedback-Kan\u00e4le entlang der individuellen Customer Journey und decken Kundenbed\u00fcrfnisse in Echtzeit auf. Mit unserer SAP-Expertise sorgen wir f\u00fcr die nahtlose Integration in Ihr SAP CRM und machen das Customer Experience Management-Programm zum festen Bestandteil Ihrer Sales-Instrumente.<\/p>\n\n<div id=\"spacerblock_61b0ad3966844\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n<h2 class=\"has-text-align-center wp-block-heading\" id=\"nutzen-sie-die-vorteile-eines-customer-experience-management-programms\">Nutzen Sie die Vorteile eines Customer Experience Management-Programms<\/h2>\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_61cd8fdb1b7e3\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_618946fd2ce83\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M9.5 19c-0.084 0-0.167-0.021-0.243-0.063-0.094-0.052-2.326-1.301-4.592-3.347-1.341-1.21-2.411-2.448-3.183-3.68-0.984-1.571-1.482-3.139-1.482-4.66 0-2.895 2.355-5.25 5.25-5.25 0.98 0 2.021 0.367 2.931 1.034 0.532 0.39 0.985 0.86 1.319 1.359 0.334-0.499 0.787-0.969 1.319-1.359 0.91-0.667 1.951-1.034 2.931-1.034 2.895 0 5.25 2.355 5.25 5.25 0 1.521-0.499 3.089-1.482 4.66-0.771 1.232-1.842 2.47-3.182 3.68-2.266 2.046-4.498 3.295-4.592 3.347-0.076 0.042-0.159 0.063-0.243 0.063zM5.25 3c-2.343 0-4.25 1.907-4.25 4.25 0 3.040 2.35 5.802 4.321 7.585 1.76 1.592 3.544 2.708 4.179 3.087 0.635-0.379 2.419-1.495 4.179-3.087 1.971-1.782 4.321-4.545 4.321-7.585 0-2.343-1.907-4.25-4.25-4.25-1.703 0-3.357 1.401-3.776 2.658-0.068 0.204-0.259 0.342-0.474 0.342s-0.406-0.138-0.474-0.342c-0.419-1.257-2.073-2.658-3.776-2.658z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Starke Kundenbindung<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Machen Sie Kunden zu Ihren Fans indem Sie in Echtzeit auf m\u00f6gliche Schw\u00e4chen in der Kundeninteraktion reagieren.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_61cd90031b7e8\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_618949d333e6f\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M0.5 19c-0.225 0-0.422-0.15-0.482-0.367s0.032-0.447 0.225-0.562c1.691-1.014 2.392-2.489 2.641-3.179-1.838-1.407-2.884-3.354-2.884-5.392 0-1.029 0.258-2.026 0.768-2.964 0.486-0.894 1.18-1.695 2.061-2.381 1.787-1.39 4.156-2.156 6.671-2.156s4.884 0.766 6.671 2.156c0.881 0.685 1.575 1.486 2.061 2.381 0.51 0.937 0.768 1.934 0.768 2.964s-0.258 2.026-0.768 2.964c-0.486 0.894-1.18 1.695-2.061 2.381-1.787 1.39-4.156 2.156-6.671 2.156-1.033 0-2.047-0.129-3.016-0.385-0.429 0.286-1.231 0.793-2.189 1.27-1.488 0.74-2.764 1.115-3.794 1.115zM9.5 3c-4.687 0-8.5 2.916-8.5 6.5 0 1.815 1.005 3.562 2.756 4.792 0.172 0.121 0.25 0.336 0.196 0.539-0.117 0.436-0.515 1.633-1.58 2.788 1.302-0.456 2.704-1.247 3.739-1.959 0.123-0.085 0.277-0.11 0.421-0.069 0.948 0.271 1.947 0.409 2.968 0.409 4.687 0 8.5-2.916 8.5-6.5s-3.813-6.5-8.5-6.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M9.5 11c-0.276 0-0.5-0.224-0.5-0.5v-5c0-0.276 0.224-0.5 0.5-0.5s0.5 0.224 0.5 0.5v5c0 0.276-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M9.5 14c-0.276 0-0.5-0.224-0.5-0.5v-1c0-0.276 0.224-0.5 0.5-0.5s0.5 0.224 0.5 0.5v1c0 0.276-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Teil des Sales-Prozesses<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Holen Sie dort Feedback ein, wo Ihr Kunde sich gerade aufh\u00e4lt, um ihn optimal im Sales-Prozess zu unterst\u00fctzen.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-4\">\n\t\t\t\n\n<div id=\"image-card-with-buttonblock_61cd90241b7e9\" class=\"block__image-card-with-button -detect-in-viewport has-background has-seashell-background-color image-card\">\n      \n  \n\n<div id=\"iconblock_618949e133e70\" class=\"block__icon -detect-in-viewport block__icon--center\">\n  <span class=\"icon icon--svg\">\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M19.5 20h-19c-0.276 0-0.5-0.224-0.5-0.5v-19c0-0.232 0.159-0.433 0.385-0.487s0.458 0.056 0.562 0.263l1 2c0.123 0.247 0.023 0.547-0.224 0.671s-0.547 0.023-0.671-0.224l-0.053-0.106v16.382h16.382l-0.106-0.053c-0.247-0.123-0.347-0.424-0.224-0.671s0.424-0.347 0.671-0.224l2 1c0.207 0.104 0.316 0.336 0.263 0.562s-0.255 0.385-0.487 0.385z\" fill=\"currentColor\"><\/path>\n<path d=\"M17 4.5c0-0.827-0.673-1.5-1.5-1.5s-1.5 0.673-1.5 1.5c0 0.48 0.227 0.908 0.579 1.182l-2.106 6.318c-0.28 0.005-0.541 0.087-0.764 0.226l-2.792-2.234c0.054-0.154 0.084-0.32 0.084-0.493 0-0.827-0.673-1.5-1.5-1.5s-1.5 0.673-1.5 1.5c0 0.404 0.161 0.77 0.421 1.040l-1.736 3.472c-0.061-0.008-0.122-0.012-0.185-0.012-0.827 0-1.5 0.673-1.5 1.5s0.673 1.5 1.5 1.5 1.5-0.673 1.5-1.5c0-0.404-0.161-0.77-0.421-1.040l1.736-3.472c0.061 0.008 0.122 0.012 0.185 0.012 0.29 0 0.562-0.083 0.791-0.227l2.792 2.234c-0.054 0.154-0.084 0.32-0.084 0.493 0 0.827 0.673 1.5 1.5 1.5s1.5-0.673 1.5-1.5c0-0.48-0.227-0.908-0.579-1.183l2.106-6.318c0.814-0.015 1.473-0.681 1.473-1.499zM15.5 4c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5-0.5-0.224-0.5-0.5 0.224-0.5 0.5-0.5zM7.5 9c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5-0.5-0.224-0.5-0.5 0.224-0.5 0.5-0.5zM4.5 16c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5 0.5 0.224 0.5 0.5-0.224 0.5-0.5 0.5zM12.5 14c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5 0.5 0.224 0.5 0.5-0.224 0.5-0.5 0.5z\" fill=\"currentColor\"><\/path>\n<\/svg>\n<\/span><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Net Promoter Score<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Nutzen Sie eine der beliebtesten Kennzahlen f\u00fcr Kundenzufriedenheit f\u00fcr einen regelm\u00e4\u00dfiges und vergleichbares Feedback.<\/p>\n\n\n\n  <\/div>\n\t<\/div>\n\n<\/div>\n\n<div id=\"spacerblock_61d43b4f195c6\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"has-text-align-center wp-block-heading\" id=\"wir-helfen-unternehmen-effektiver-mit-sap-software-zu-arbeiten\">Wir helfen Unternehmen, effektiver mit SAP-Software zu arbeiten<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Hier sind bereits L\u00f6sungen von uns im Einsatz.<\/p>\n<\/div><\/div>\n\n\n  <div id=\"company-carouselblock_61894a9033e71\" class=\"block__company-carousel -detect-in-viewport\">\n\n    <div class=\"company-carousel__wrapper swiper slider\" data-slides-per-view=\"6\" data-autoplay-enable=\"1\" data-autoplay-delay=\"2000\">\n\n      <div class=\"swiper-wrapper\">\n                      <\/div>\n\n    <\/div>\n\n    <div class=\"swiper-controls-wrapper\">\n      <div class=\"swiper-button-prev\"><\/div>\n      <div class=\"swiper-pagination\"><\/div>\n      <div class=\"swiper-button-next\"><\/div>\n    <\/div>\n\n  <\/div>\n\n<div id=\"horizontal-teaser-sliderblock_62d53016eb1b0\" class=\"block__horizontal-teaser-slider -detect-in-viewport\">\n\n    <div class=\"swiper slider horizontal-teaser-slider\" data-space-between=\"96\" data-autoplay-enable=\"0\" data-autoplay-delay=\"5000\">\n        <div class=\"swiper-wrapper\">\n            \n\n\n  <div id=\"horizontal-teaserblock_62d53045eb1b2\" class=\"block__horizontal-teaser -detect-in-viewport  -aspect-ratio--teaser_16_9\">\n    <div class=\"horizontal-teaser__wrapper\">\n      <div class=\"horizontal-teaser\">\n        <div class=\"horizontal-teaser__content__wrapper has--background-color \">\n                    <div class=\"horizontal-teaser__content\">\n            <h3 class=\"h1\">Project Insights: We combine X- and O-Data for Endress+Hauser<\/h3>\n                        <p>How do customers feel about the re-order process in the Endress+Hauser webshop? To get to the bottom of this question for our customer, we combined Experience Data (X-Data) and Operational \u2026<\/p>\n                                      <div class=\"horizontal-teaser__link\">\n                <a class=\"btn btn--primary\" href=\"https:\/\/sovanta.com\/en\/project-insights-we-combine-x-and-o-data-for-endresshauser\/\" >Erfahren Sie mehr<\/a>\n              <\/div>\n                      <\/div>\n        <\/div>\n                <div class=\"horizontal-teaser__img__wrapper\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/EH_und_sovanta_Video1-738x416.jpg\" class=\"attachment-teaser_16_9 size-teaser_16_9\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/EH_und_sovanta_Video1-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/EH_und_sovanta_Video1-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/EH_und_sovanta_Video1-1024x577.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/EH_und_sovanta_Video1-768x433.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/EH_und_sovanta_Video1-700x394.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/EH_und_sovanta_Video1.jpg 1076w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n\n\n\n  <div id=\"horizontal-teaserblock_62d53019eb1b1\" class=\"block__horizontal-teaser -detect-in-viewport  -aspect-ratio--teaser_16_9\">\n    <div class=\"horizontal-teaser__wrapper\">\n      <div class=\"horizontal-teaser\">\n        <div class=\"horizontal-teaser__content__wrapper has--background-color \">\n                    <div class=\"horizontal-teaser__content\">\n            <h3 class=\"h1\">CX-Programm f\u00fcr Delivery Hero<\/h3>\n                        <p>&#8220;sovanta hat uns sehr geholfen, unser Projekt-Setup zu optimieren, um die riesige Menge an Kundenfeedback, welche wir im gesamten asiatisch-pazifischen Raum erheben, besser zu verwalten. Das Team besteht aus echten CX-Experten, und wir wollen auch in Zukunft gerne wieder mit sovanta zusammenarbeiten.&#8221; (Sebastian McClintock, Global Director, Delivery Hero)<\/p>\n                                      <div class=\"horizontal-teaser__link\">\n                <a class=\"btn btn--primary\" href=\"\/cx-programm-fuer-delivery-hero\/\" >Erfahren Sie mehr<\/a>\n              <\/div>\n                      <\/div>\n        <\/div>\n                <div class=\"horizontal-teaser__img__wrapper\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/07\/zwei-ma\u0308nner-mit-tablet_web_16-9-738x416.jpg\" class=\"attachment-teaser_16_9 size-teaser_16_9\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/07\/zwei-ma\u0308nner-mit-tablet_web_16-9-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/07\/zwei-ma\u0308nner-mit-tablet_web_16-9-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/07\/zwei-ma\u0308nner-mit-tablet_web_16-9-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/07\/zwei-ma\u0308nner-mit-tablet_web_16-9-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/07\/zwei-ma\u0308nner-mit-tablet_web_16-9-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/07\/zwei-ma\u0308nner-mit-tablet_web_16-9.jpg 1920w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/07\/zwei-ma\u0308nner-mit-tablet_web_16-9-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/07\/zwei-ma\u0308nner-mit-tablet_web_16-9-700x394.jpg 700w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n        <\/div>\n\n        <div class=\"swiper-controls-wrapper\">\n            <div class=\"swiper-button-prev\"><\/div>\n            <div class=\"swiper-pagination\"><\/div>\n            <div class=\"swiper-button-next\"><\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n<div id=\"spacerblock_61cd6f2a4b027\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"das-konnte-sie-auch-interessieren\">Das k\u00f6nnte Sie auch interessieren<\/h2>\n\n<div id=\"related-contentblock_61894cbc33e72\" class=\"block__related-content -detect-in-viewport\">\n  \n<div class=\"rc__wrapper \">\n      \n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/qualtrics-xm-blog\/\" class=\"rc__meta rc__meta__resource\">\n            Qualtrics XM Blog          <\/a>\n              \n            <a href=\"https:\/\/technologymagazine.com\/brochure\/design-and-improve-experiences-qualtrics-xm-0\" class=\"rc__card\" target=\"_blank\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web-738x416.jpg\" class=\"rc__card__image\" alt=\"Technology Magazin Digital Report 2021\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web-700x394.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/09\/technology-magazine-qualtrics-sovanta_web.jpg 947w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">sovanta &#038; Qualtrics featured in Technology Magazine<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/ressource\/downloads\/\" class=\"rc__meta rc__meta__resource\">\n            Downloads          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/customer-experience-management-redefined\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-738x416.jpg\" class=\"rc__card__image\" alt=\"Frau mit Tablet\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9.jpg 1920w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/frau-tablet-lacht-cafe_web_stock_16-9-700x394.jpg 700w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n             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0.45s-0.423-0.020-0.545-0.193c-0.11-0.156-0.229-0.307-0.354-0.447-0.949-1.068-2.312-1.681-3.74-1.681-2.757 0-5 2.243-5 5s2.243 5 5 5h1.5c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5h-1.5c-3.308 0-6-2.692-6-6s2.692-6 6-6c1.602 0 3.137 0.643 4.26 1.775 0.088-0.194 0.196-0.38 0.325-0.555 0.564-0.764 1.467-1.22 2.415-1.22 1.654 0 3 1.346 3 3 0 0.351-0.061 0.694-0.178 1.017 0.061-0.003 0.122-0.004 0.184-0.004 2.202 0 3.994 1.792 3.994 3.994s-1.792 3.994-3.994 3.994z\" fill=\"currentColor\"><\/path>\n<\/svg>\n  <\/div>\n            <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Customer Experience Management redefined<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n                  \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/ressource\/blog\/\" class=\"rc__meta rc__meta__resource\">\n            Blog          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/ki-chatbots-fuer-customer-experience-programme-jetzt-live-auf-dem-qualtrics-marketplace\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/sovanta-conversations_live-on-qm_artikel_aufmacher_v02-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/sovanta-conversations_live-on-qm_artikel_aufmacher_v02-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/sovanta-conversations_live-on-qm_artikel_aufmacher_v02-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/sovanta-conversations_live-on-qm_artikel_aufmacher_v02-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/sovanta-conversations_live-on-qm_artikel_aufmacher_v02-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/sovanta-conversations_live-on-qm_artikel_aufmacher_v02-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/sovanta-conversations_live-on-qm_artikel_aufmacher_v02.jpg 1920w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/sovanta-conversations_live-on-qm_artikel_aufmacher_v02-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/sovanta-conversations_live-on-qm_artikel_aufmacher_v02-177x100.jpg 177w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                              <div class=\"rc__meta__wrapper\">\n                  <div class=\"rc__meta rc__meta__date\">\n                    22 December 2020                  <\/div>\n                <\/div>\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">KI-Chatbots f\u00fcr Customer Experience Programme: Jetzt live auf dem Qualtrics Marketplace<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n  <\/div>  <\/div>\n<div id=\"spacerblock_6203b1d1d15fd\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n<div id=\"kontakt\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div id=\"contact-personblock_618a3346ce632\" class=\"block__contact-person -detect-in-viewport block__contact-person--default block__contact-person--with-headline\">\n\n  <div class=\"contact-person__wrapper\">\n\n    <div class=\"contact-person__header\">\n\n      <div class=\"contact-person__header__wrapper\">\n\n        \n\n                    <div class=\"contact-person__image\">\n            <img decoding=\"async\" width=\"350\" height=\"466\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/Person_Cody-Wedl_web_700x933-350x466.jpg\" class=\"attachment-contact_person size-contact_person wp-post-image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/Person_Cody-Wedl_web_700x933-350x466.jpg 350w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/Person_Cody-Wedl_web_700x933-225x300.jpg 225w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/Person_Cody-Wedl_web_700x933.jpg 700w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>          <\/div>\n                                  <div class=\"contact-person__name\">\n              Cody Wedl            <\/div>\n                        <div class=\"contact-person__position\">\n              Head of Business Development | President sovanta America Inc.            <\/div>\n          \n          \n      <\/div>\n\n    <\/div>\n\n    <div class=\"contact-person__body\">\n\n              <h2 class=\"h3 contact-person__headline\">Your Contact<\/h2>\n      \n      \n                    <div class=\"contact-person__text\">\n          Cody Wedl is responsible for our strong partnership with SAP. As President of sovanta America Inc. he is also responsible for all go-to-market activities in the USA.        <\/div>\n      \n                          <a href=\"mailto:cody.wedl@sovanta.com\" class=\"btn btn--primary contact-person__btn\" title=\"Contact\">\n          Direct Contact        <\/a>\n      \n            \n    <\/div>\n\n  <\/div>\n\n<\/div><\/div><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Deliver an optimum customer experience by listening to the opinion of each customer and taking action in real time.<\/p>\n","protected":false},"author":1,"featured_media":4472,"parent":4920,"menu_order":600,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"categories":[1,308],"tags":[],"class_list":["post-4913","page","type-page","status-publish","has-post-thumbnail","hentry","category-sovanta","category-sovanta-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience Management - 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