{"id":30204,"date":"2024-10-01T07:27:01","date_gmt":"2024-10-01T06:27:01","guid":{"rendered":"https:\/\/sovanta.com\/?page_id=30204"},"modified":"2026-01-15T15:03:08","modified_gmt":"2026-01-15T14:03:08","slug":"experience-management","status":"publish","type":"page","link":"https:\/\/sovanta.com\/en\/experience-management\/","title":{"rendered":"Experience Management"},"content":{"rendered":"\n  <div id=\"keyvisual-sliderblock_5421c62900590bfb30daf8f2b3781adf\" class=\"block__keyvisual-slider -detect-in-viewport -fullscreen -has-logos\">\n\n    <div class=\"swiper slider\" data-autoplay-enable=\"0\" data-autoplay-delay=\"3000\">\n\n      <div class=\"swiper-wrapper\">\n\n                          \n          \n          <style>\n            @media (max-width: 767px) {\n              .keyvisual-slider__title h1 {\n                -webkit-text-fill-color: #fff !important;\n              }\n            }\n          <\/style>\n\n          <div class=\"swiper-slide -large-font-size -glass--dark \">\n                          <div class=\"swiper-slide__background\">\n                <img decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-2560x1440.jpg\" class=\"attachment-fullscreen_16_9 size-fullscreen_16_9\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-2560x1440.jpg 2560w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-2048x1152.jpg 2048w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-700x394.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header-The-XM-Experts_web_16-9-738x416.jpg 738w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>              <\/div>\n                        <div class=\"keyvisual-slider__container container-lg h-100\">\n              <div class=\"row h-100\">\n                <div class=\"keyvisual-slider__col\">\n                  <div class=\"keyvisual-slider__content__wrapper\">\n                    <div class=\"keyvisual-slider__title inner-blocks\" title=\"XM Experts\">\n                      <h1 style=\"\">XM Experts<\/h1>\n                    <\/div>\n\n                                          <div class=\"keyvisual-slider__text inner-blocks\" style=\"color: #FFFFFF\">\n                        <p>Our XM Squad enables you to act on the experiences that customers and employees have with your products, processes, and services.<\/p>\n                      <\/div>\n                    \n                                      <\/div>\n                <\/div>\n              <\/div>\n                          <\/div>\n          <\/div>\n                  \n          \n          <style>\n            @media (max-width: 767px) {\n              .keyvisual-slider__title h2 {\n                -webkit-text-fill-color: #fff !important;\n              }\n            }\n          <\/style>\n\n          <div class=\"swiper-slide -small-font-size -glass--dark \">\n                          <div class=\"swiper-slide__background\">\n                <img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9.jpg\" class=\"attachment-fullscreen_16_9 size-fullscreen_16_9\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9.jpg 1920w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-700x394.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-738x416.jpg 738w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>              <\/div>\n                        <div class=\"keyvisual-slider__container container-lg h-100\">\n              <div class=\"row h-100\">\n                <div class=\"keyvisual-slider__col\">\n                  <div class=\"keyvisual-slider__content__wrapper\">\n                    <div class=\"keyvisual-slider__title inner-blocks\" title=\"Qualtrics Frontline Care\">\n                      <h2 style=\"\">Qualtrics Frontline Care<\/h2>\n                    <\/div>\n\n                                          <div class=\"keyvisual-slider__text inner-blocks\" style=\"color: #FFFFFF\">\n                        <p>Monitor the live customer experience in different languages and benefit from the combination with operational data.<\/p>\n                      <\/div>\n                    \n                                      <\/div>\n                <\/div>\n              <\/div>\n                          <\/div>\n          <\/div>\n              <\/div>\n\n      <div class=\"swiper-controls-wrapper\">\n        <div class=\"swiper-button-prev\"><\/div>\n        <div class=\"swiper-controls-wrapper__container container-lg\">\n          <div class=\"swiper-pagination\"><\/div>\n        <\/div>\n        <div class=\"swiper-button-next\"><\/div>\n      <\/div>\n\n    <\/div>\n\n              <div class=\"keyvisual-slider__logos\">\n        <div class=\"container-lg keyvisual-slider__logos__container\">\n                      <div class=\"keyvisual-slider__logo\">\n              <img decoding=\"async\" width=\"177\" height=\"104\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Partner_Logo_SAP-GoldPartner_web-177x104.png\" class=\"attachment-company_logo size-company_logo\" alt=\"SAP Gold Partner Logo\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Partner_Logo_SAP-GoldPartner_web-177x104.png 177w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/Partner_Logo_SAP-GoldPartner_web.png 269w\" sizes=\"(max-width: 177px) 100vw, 177px\" \/>            <\/div>\n                      <div class=\"keyvisual-slider__logo\">\n              <img decoding=\"async\" width=\"172\" height=\"124\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-42-172x124.png\" class=\"attachment-company_logo size-company_logo\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-42-172x124.png 172w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-42-300x216.png 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-42.png 500w\" sizes=\"(max-width: 172px) 100vw, 172px\" \/>            <\/div>\n                      <div class=\"keyvisual-slider__logo\">\n              <img decoding=\"async\" width=\"177\" height=\"64\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-41-177x64.png\" class=\"attachment-company_logo size-company_logo\" alt=\"AppHaus Netzwerk Logo\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-41-177x64.png 177w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-41-300x108.png 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-41-768x276.png 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-41.png 1000w\" sizes=\"(max-width: 177px) 100vw, 177px\" \/>            <\/div>\n                  <\/div>\n      <\/div>\n      <\/div>\n\n\n\n\n<div id=\"spacerblock_a68f2c291750d220cf9866f9f6a4598d\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"create-experiences-knowing-that-this-is-how-you-will-be-measured\">Unlock the Power of CX and EX Data to drive Business Growth&nbsp;<\/h2>\n\n\n\n<p>Everyone makes decisions based on their own experiences. In our digital world, companies can use this to their advantage better than ever before: With a sovanta experience management program, you collect user insights at all relevant touch points and find out what your customers and employees really want. By combining these survey based insights with operational numbers, you can make sustainable, data-driven decisions. <strong>Together with our partner <a href=\"https:\/\/www.qualtrics.com\/\">Qualtrics<\/a>, we successfully implement XM programs from A to Z.<\/strong><\/p>\n\n\n\n<div id=\"spacerblock_a68f2c291750d220cf9866f9f6a4598d\" class=\"block__spacer -detect-in-viewport block__spacer--large\"><\/div>\n\n\n\n    <div id=\"tabbed-highlightsblock_2d47292be55a5406fa7c0bd62e895fb6\" class=\"block__tabbed-highlights -detect-in-viewport alignwide\" data-controller=\"tabbed-highlights\" data-tabbed-highlights-active-value=\"0\" data-tabbed-highlights-length-value=\"4\">\n\n        <div class=\"tabbed__highlights__wrapper\">\n\n            <div class=\"tabbed__highlights\" data-tabbed-highlights-target=\"container\">\n\n                                                    \n                    <div class=\"tabbed__highlights__highlight -active\" data-tabbed-highlights-target=\"highlight\">\n\n                        <div class=\"tabbed__highlights__highlight__left\">\n                            <div class=\"tabbed__highlights__highlight__image\" data-tabbed-highlights-target=\"image\">\n                                <img decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-EX_web_1-1-700x700.png\" class=\"attachment-teaser_1_1 size-teaser_1_1\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-EX_web_1-1-700x700.png 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-EX_web_1-1-300x300.png 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-EX_web_1-1-1024x1024.png 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-EX_web_1-1-150x150.png 150w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-EX_web_1-1-768x768.png 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-EX_web_1-1.png 1080w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>                            <\/div>\n                        <\/div>\n\n                        <div class=\"tabbed__highlights__highlight__right\">\n                            <div class=\"tabbed__highlights__highlight__background\" style=\"background-color: #eeb9c0\" data-tabbed-highlights-target=\"background\"><\/div>\n                            <div class=\"tabbed__highlights__highlight__content inner-blocks\" data-tabbed-highlights-target=\"glass\">\n                                <h2 class=\"tabbed__highlights__highlight__title\">\n                                    Employee                                    <em>\n                                        Experience                                    <\/em>\n                                <\/h2>\n                                <p class=\"tabbed__highlights__highlight__teaser\">\n                                    Revolutionize the way you interact with your employees in the workplace using Employee Experience Management: Make sure your employees feel heard with Employee Experience Management.                                <\/p>\n                                                                    <a class=\"tabbed__highlights__highlight__button btn btn--primary\" href=\"#EX\" target=\"_self\" >\n                                        More                                    <\/a>\n                                                            <\/div>\n                        <\/div>\n\n                    <\/div>\n\n                                    \n                    <div class=\"tabbed__highlights__highlight -inactive\" data-tabbed-highlights-target=\"highlight\">\n\n                        <div class=\"tabbed__highlights__highlight__left\">\n                            <div class=\"tabbed__highlights__highlight__image\" data-tabbed-highlights-target=\"image\">\n                                <img decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-CX_web_1-1-700x700.png\" class=\"attachment-teaser_1_1 size-teaser_1_1\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-CX_web_1-1-700x700.png 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-CX_web_1-1-300x300.png 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-CX_web_1-1-1024x1024.png 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-CX_web_1-1-150x150.png 150w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-CX_web_1-1-768x768.png 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-CX_web_1-1.png 1080w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>                            <\/div>\n                        <\/div>\n\n                        <div class=\"tabbed__highlights__highlight__right\">\n                            <div class=\"tabbed__highlights__highlight__background\" style=\"background-color: #eeb9c0\" data-tabbed-highlights-target=\"background\"><\/div>\n                            <div class=\"tabbed__highlights__highlight__content inner-blocks\" data-tabbed-highlights-target=\"glass\">\n                                <h2 class=\"tabbed__highlights__highlight__title\">\n                                    Customer                                    <em>\n                                        Experience                                    <\/em>\n                                <\/h2>\n                                <p class=\"tabbed__highlights__highlight__teaser\">\n                                    Deliver an optimum Customer Experience by listening to the opinion of each customer and taking action in real time: Get feedback on the Customer Experience at exactly the right moment.                                <\/p>\n                                                                    <a class=\"tabbed__highlights__highlight__button btn btn--primary\" href=\"#CX\" target=\"_self\" >\n                                        More                                    <\/a>\n                                                            <\/div>\n                        <\/div>\n\n                    <\/div>\n\n                                    \n                    <div class=\"tabbed__highlights__highlight -inactive\" data-tabbed-highlights-target=\"highlight\">\n\n                        <div class=\"tabbed__highlights__highlight__left\">\n                            <div class=\"tabbed__highlights__highlight__image\" data-tabbed-highlights-target=\"image\">\n                                <img decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-ETX_web_1-1-700x700.png\" class=\"attachment-teaser_1_1 size-teaser_1_1\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-ETX_web_1-1-700x700.png 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-ETX_web_1-1-300x300.png 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-ETX_web_1-1-1024x1024.png 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-ETX_web_1-1-150x150.png 150w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-ETX_web_1-1-768x768.png 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-ETX_web_1-1.png 1080w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>                            <\/div>\n                        <\/div>\n\n                        <div class=\"tabbed__highlights__highlight__right\">\n                            <div class=\"tabbed__highlights__highlight__background\" style=\"background-color: #eeb9c0\" data-tabbed-highlights-target=\"background\"><\/div>\n                            <div class=\"tabbed__highlights__highlight__content inner-blocks\" data-tabbed-highlights-target=\"glass\">\n                                <h2 class=\"tabbed__highlights__highlight__title\">\n                                    Employee                                    <em>\n                                        Technology Experience                                    <\/em>\n                                <\/h2>\n                                <p class=\"tabbed__highlights__highlight__teaser\">\n                                    Ensure the success of your transformation project with Employee Technology Experience (ETX): Through continuous transparency and communication, the solution establishes an early warning system and safeguards user adoption.                                <\/p>\n                                                                    <a class=\"tabbed__highlights__highlight__button btn btn--primary\" href=\"#ETX\" target=\"_self\" >\n                                        More                                    <\/a>\n                                                            <\/div>\n                        <\/div>\n\n                    <\/div>\n\n                                    \n                    <div class=\"tabbed__highlights__highlight -inactive\" data-tabbed-highlights-target=\"highlight\">\n\n                        <div class=\"tabbed__highlights__highlight__left\">\n                            <div class=\"tabbed__highlights__highlight__image\" data-tabbed-highlights-target=\"image\">\n                                <img decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-Discover_web_1-1-700x700.png\" class=\"attachment-teaser_1_1 size-teaser_1_1\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-Discover_web_1-1-700x700.png 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-Discover_web_1-1-300x300.png 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-Discover_web_1-1-1024x1024.png 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-Discover_web_1-1-150x150.png 150w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-Discover_web_1-1-768x768.png 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/01\/Image_Header_XM-Discover_web_1-1.png 1080w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>                            <\/div>\n                        <\/div>\n\n                        <div class=\"tabbed__highlights__highlight__right\">\n                            <div class=\"tabbed__highlights__highlight__background\" style=\"background-color: #eeb9c0\" data-tabbed-highlights-target=\"background\"><\/div>\n                            <div class=\"tabbed__highlights__highlight__content inner-blocks\" data-tabbed-highlights-target=\"glass\">\n                                <h2 class=\"tabbed__highlights__highlight__title\">\n                                    Frontline                                    <em>\n                                        Care                                    <\/em>\n                                <\/h2>\n                                <p class=\"tabbed__highlights__highlight__teaser\">\n                                    Within Qualtrics Frontline Care unlimited call center calls are being recorded, automatically transcribed and analyzed: Monitor the live Customer Experience in different languages and benefit from the combination with operational data.                                <\/p>\n                                                                    <a class=\"tabbed__highlights__highlight__button btn btn--primary\" href=\"#XMDiscover\" target=\"_self\" >\n                                        More                                    <\/a>\n                                                            <\/div>\n                        <\/div>\n\n                    <\/div>\n\n                \n            <\/div>\n\n            <div class=\"tabbed__highlights__tabs\">\n                                                                        <button class=\"tabbed__highlights__tabs__tab btn btn--link -active\" data-tabbed-highlights-target=\"tab\" data-action=\"tabbed-highlights#setActive\" data-tabbed-highlights-active-param=\"0\">\n                        Employee Experience                        <span class=\"tabbed__highlights__tabs__tab__progress\" data-tabbed-highlights-target=\"progress\"><\/span>\n                    <\/button>\n                                                        <button class=\"tabbed__highlights__tabs__tab btn btn--link \" data-tabbed-highlights-target=\"tab\" data-action=\"tabbed-highlights#setActive\" data-tabbed-highlights-active-param=\"1\">\n                        Customer Experience                        <span class=\"tabbed__highlights__tabs__tab__progress\" data-tabbed-highlights-target=\"progress\"><\/span>\n                    <\/button>\n                                                        <button class=\"tabbed__highlights__tabs__tab btn btn--link \" data-tabbed-highlights-target=\"tab\" data-action=\"tabbed-highlights#setActive\" data-tabbed-highlights-active-param=\"2\">\n                        ETX                        <span class=\"tabbed__highlights__tabs__tab__progress\" data-tabbed-highlights-target=\"progress\"><\/span>\n                    <\/button>\n                                                        <button class=\"tabbed__highlights__tabs__tab btn btn--link \" data-tabbed-highlights-target=\"tab\" data-action=\"tabbed-highlights#setActive\" data-tabbed-highlights-active-param=\"3\">\n                        Qualtrics Frontline Care                        <span class=\"tabbed__highlights__tabs__tab__progress\" data-tabbed-highlights-target=\"progress\"><\/span>\n                    <\/button>\n                            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n\n<div id=\"spacerblock_de85ed561a6a89ab8382632753df8b69\" class=\"block__spacer -detect-in-viewport block__spacer--medium\"><\/div>\n\n\n<div class=\"wp-block-group has-seashell-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"wir-helfen-unternehmen-effizienter-mit-sap-software-zu-arbeiten\">We successfully implement XM programs<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Many companies rely on our solutions.<\/p>\n\n\n\n\n  <div id=\"company-carouselblock_df1de32f24743bd29ff998ff52aa8916\" class=\"block__company-carousel -detect-in-viewport\">\n\n    <div class=\"company-carousel__wrapper swiper slider\" data-slides-per-view=\"4\" data-autoplay-enable=\"0\" data-autoplay-delay=\"3000\">\n\n      <div class=\"swiper-wrapper\">\n                      <\/div>\n\n    <\/div>\n\n    <div class=\"swiper-controls-wrapper\">\n      <div class=\"swiper-button-prev\"><\/div>\n      <div class=\"swiper-pagination\"><\/div>\n      <div class=\"swiper-button-next\"><\/div>\n    <\/div>\n\n  <\/div>\n<\/div><\/div>\n\n\n\n<div id=\"EX\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"spacerblock_5457bb923b1c690f03a016fe714d3ddd\" class=\"block__spacer -detect-in-viewport block__spacer--small\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\"><strong>Employee Experience<\/strong><br>Top employer thanks to Qualtrics XM platform<\/h2>\n\n\n\n<p><strong>Revolutionize the way you interact with your employees in the workplace using Employee Experience Management. <\/strong>Retaining high-caliber talent, successfully onboarding new hires, creating a productive working environment \u2013 the HR department needs to maintain close contact with the workforce to understand the needs and requirements of individual employees and act accordingly. As a Qualtrics partner, we provide feedback channels within the daily work environment and tell you what your employees think and feel. Thanks to our SAP expertise, we ensure seamless integration with your SAP HCM or SuccessFactors solution and make the Employee Experience Management program an integral part of your HR environment.<\/p>\n\n\n\n<div id=\"related-contentblock_a4ebf8a8c8f9093ce9d7e769b96d39ea\" class=\"block__related-content -detect-in-viewport\">\n  \n<div class=\"rc__wrapper \">\n      \n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/services-en\/\" class=\"rc__meta rc__meta__resource\">\n            Services          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/employee-engagement-program\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2025\/02\/Image_Header_XM-EX_web_16-9-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2025\/02\/Image_Header_XM-EX_web_16-9-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/02\/Image_Header_XM-EX_web_16-9-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/02\/Image_Header_XM-EX_web_16-9-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/02\/Image_Header_XM-EX_web_16-9-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/02\/Image_Header_XM-EX_web_16-9-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/02\/Image_Header_XM-EX_web_16-9-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/02\/Image_Header_XM-EX_web_16-9-700x394.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/02\/Image_Header_XM-EX_web_16-9.jpg 1920w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Employee Engagement Program<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/success-stories-en\/\" class=\"rc__meta rc__meta__resource\">\n            Success Stories          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/hr-survey-landscape-with-qualtrics-xm-for-rational\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/success-stories_hr-befragungslandschaft_rational_web-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/success-stories_hr-befragungslandschaft_rational_web-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/success-stories_hr-befragungslandschaft_rational_web-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/success-stories_hr-befragungslandschaft_rational_web-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/success-stories_hr-befragungslandschaft_rational_web-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/success-stories_hr-befragungslandschaft_rational_web-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/success-stories_hr-befragungslandschaft_rational_web.jpg 1920w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/success-stories_hr-befragungslandschaft_rational_web-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2022\/05\/success-stories_hr-befragungslandschaft_rational_web-700x394.jpg 700w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n              <div class=\"post__resource-type-icon\">\n    \n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M12.853 13.647c-0.195-0.195-0.512-0.195-0.707 0l-1.146 1.146v-4.293c0-0.276-0.224-0.5-0.5-0.5s-0.5 0.224-0.5 0.5v4.293l-1.146-1.146c-0.195-0.195-0.512-0.195-0.707 0s-0.195 0.512 0 0.707l2 2c0.098 0.098 0.226 0.146 0.354 0.146s0.256-0.049 0.353-0.147l2-2c0.195-0.195 0.195-0.512 0-0.707z\" fill=\"currentColor\"><\/path>\n<path d=\"M16.006 16h-2.506c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5h2.506c1.651 0 2.994-1.343 2.994-2.994s-1.343-2.994-2.994-2.994c-0.354 0-0.699 0.061-1.026 0.18-0.218 0.080-0.462-0.001-0.59-0.195s-0.104-0.45 0.056-0.619c0.357-0.376 0.554-0.865 0.554-1.379 0-1.103-0.897-2-2-2-0.642 0-1.229 0.297-1.61 0.814-0.23 0.312-0.365 0.678-0.388 1.057-0.013 0.212-0.159 0.392-0.363 0.45s-0.423-0.020-0.545-0.193c-0.11-0.156-0.229-0.307-0.354-0.447-0.949-1.068-2.312-1.681-3.74-1.681-2.757 0-5 2.243-5 5s2.243 5 5 5h1.5c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5h-1.5c-3.308 0-6-2.692-6-6s2.692-6 6-6c1.602 0 3.137 0.643 4.26 1.775 0.088-0.194 0.196-0.38 0.325-0.555 0.564-0.764 1.467-1.22 2.415-1.22 1.654 0 3 1.346 3 3 0 0.351-0.061 0.694-0.178 1.017 0.061-0.003 0.122-0.004 0.184-0.004 2.202 0 3.994 1.792 3.994 3.994s-1.792 3.994-3.994 3.994z\" fill=\"currentColor\"><\/path>\n<\/svg>\n  <\/div>\n            <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">HR survey landscape with Qualtrics XM for Rational<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n                  \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/use-cases-en\/\" class=\"rc__meta rc__meta__resource\">\n            Use Cases          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/candidate-experience-with-qualtics-xm-sap-successfactors\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/05\/Candidate-Experience-with-Qualtics-XM-SAP-SuccessFactors-738x416.webp\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2026\/05\/Candidate-Experience-with-Qualtics-XM-SAP-SuccessFactors-738x416.webp 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/05\/Candidate-Experience-with-Qualtics-XM-SAP-SuccessFactors-300x169.webp 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/05\/Candidate-Experience-with-Qualtics-XM-SAP-SuccessFactors-1024x576.webp 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/05\/Candidate-Experience-with-Qualtics-XM-SAP-SuccessFactors-768x432.webp 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/05\/Candidate-Experience-with-Qualtics-XM-SAP-SuccessFactors-1536x864.webp 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/05\/Candidate-Experience-with-Qualtics-XM-SAP-SuccessFactors-1400x788.webp 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/05\/Candidate-Experience-with-Qualtics-XM-SAP-SuccessFactors-700x394.webp 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2026\/05\/Candidate-Experience-with-Qualtics-XM-SAP-SuccessFactors.webp 1672w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Candidate Experience with Qualtics XM &amp; SAP SuccessFactors<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n  <\/div>  <\/div><\/div><\/div>\n\n\n\n<div id=\"CX\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"spacerblock_5457bb923b1c690f03a016fe714d3ddd\" class=\"block__spacer -detect-in-viewport block__spacer--small\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-seashell-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\"><strong>Customer Experience<\/strong><br>Direct customer connection customer thanks to Qualtrics XM platform<\/h2>\n\n\n\n<p><strong>Deliver the best possible Customer Experience by listening to the opinion of each customer and taking action in real time.<\/strong> In today\u2019s digital world, customers expect the best possible service. To make this happen, all key moments along the customer journey must be tailored to the customer\u2019s needs. Explore business opportunities, automate relevant actions, and increase customer loyalty in the long term. As a Qualtrics partner, we establish feedback channels along each customer journey and identify customer needs in real time. Thanks to our SAP expertise, we ensure seamless integration with your SAP CRM solution and integrate the Customer Experience Management program into your sales tools.<\/p>\n\n\n\n<div id=\"related-contentblock_b9c1d3be663ccc88e01b443823e683cf\" class=\"block__related-content -detect-in-viewport\">\n  \n<div class=\"rc__wrapper \">\n      \n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/services-en\/\" class=\"rc__meta rc__meta__resource\">\n            Services          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/customer-satisfaction-survey\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2025\/06\/Image_Header_XM-CX_web_16-9-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2025\/06\/Image_Header_XM-CX_web_16-9-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/06\/Image_Header_XM-CX_web_16-9-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/06\/Image_Header_XM-CX_web_16-9-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/06\/Image_Header_XM-CX_web_16-9-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/06\/Image_Header_XM-CX_web_16-9-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/06\/Image_Header_XM-CX_web_16-9-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/06\/Image_Header_XM-CX_web_16-9-700x394.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/06\/Image_Header_XM-CX_web_16-9.jpg 1920w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Customer Satisfaction Survey<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/ressource\/success-stories\/\" class=\"rc__meta rc__meta__resource\">\n            Success Stories          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/cx-programm-fuer-delivery-hero\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002.jpg 1920w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2021\/12\/paneldiscussion_visualizing-data_announcement_aufmacher_002-177x100.jpg 177w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">CX program for Delivery Hero<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/use-cases-en\/\" class=\"rc__meta rc__meta__resource\">\n            Use Cases          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/customer-satisfaction-with-qualtrics-xm-and-sac\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2025\/05\/Customer-Satisfaction-mit-Qualtrics-XM-738x416.webp\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2025\/05\/Customer-Satisfaction-mit-Qualtrics-XM-738x416.webp 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/05\/Customer-Satisfaction-mit-Qualtrics-XM-300x169.webp 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/05\/Customer-Satisfaction-mit-Qualtrics-XM-1024x576.webp 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/05\/Customer-Satisfaction-mit-Qualtrics-XM-768x432.webp 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/05\/Customer-Satisfaction-mit-Qualtrics-XM-1536x864.webp 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/05\/Customer-Satisfaction-mit-Qualtrics-XM-1400x788.webp 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/05\/Customer-Satisfaction-mit-Qualtrics-XM-700x394.webp 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/05\/Customer-Satisfaction-mit-Qualtrics-XM.webp 1672w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Customer Satisfaction with Qualtrics XM and SAC<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n  <\/div>  <\/div><\/div><\/div>\n\n\n\n<div id=\"ETX\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"spacerblock_5457bb923b1c690f03a016fe714d3ddd\" class=\"block__spacer -detect-in-viewport block__spacer--small\"><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Employee Technology Experience<\/strong><br>Increase the acceptance of your tools in the workforce with ETX<\/h2>\n\n\n\n<p><strong>Everyone talks about transformation and its significance for a company\u2019s success. <\/strong>However, there are frequent reports of large-scale transformation projects failing. What are the reasons for this? At what point does the traditional project approach reach its limits? And how can one avoid the failure of such investment-intensive projects? Representative feedback from employees can uncover these stumbling blocks early on and facilitate an adapted, well-communicated, and successful change in strategy.<\/p>\n\n\n\n<div id=\"related-contentblock_bd99cd209f87badff184245dbc4bf189\" class=\"block__related-content -detect-in-viewport\">\n  \n<div class=\"rc__wrapper \">\n      \n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/services-en\/\" class=\"rc__meta rc__meta__resource\">\n            Services          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/etx-for-hxm-starter\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2025\/03\/Image_Header_XM-ETX_web_16-9-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2025\/03\/Image_Header_XM-ETX_web_16-9-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/03\/Image_Header_XM-ETX_web_16-9-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/03\/Image_Header_XM-ETX_web_16-9-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/03\/Image_Header_XM-ETX_web_16-9-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/03\/Image_Header_XM-ETX_web_16-9-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/03\/Image_Header_XM-ETX_web_16-9-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/03\/Image_Header_XM-ETX_web_16-9-700x394.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2025\/03\/Image_Header_XM-ETX_web_16-9.jpg 1920w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n              <div class=\"post__resource-type-icon\">\n    \n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M9.5 20c-2.538 0-4.923-0.988-6.718-2.782s-2.782-4.18-2.782-6.717c0-2.538 0.988-4.923 2.782-6.718s4.18-2.783 6.718-2.783c2.538 0 4.923 0.988 6.718 2.783s2.782 4.18 2.782 6.718-0.988 4.923-2.782 6.717c-1.794 1.794-4.18 2.782-6.718 2.782zM9.5 2c-4.687 0-8.5 3.813-8.5 8.5s3.813 8.5 8.5 8.5c4.687 0 8.5-3.813 8.5-8.5s-3.813-8.5-8.5-8.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M6.5 16c-0.083 0-0.167-0.021-0.242-0.063-0.159-0.088-0.258-0.256-0.258-0.437v-10c0-0.182 0.099-0.349 0.258-0.437s0.353-0.083 0.507 0.013l8 5c0.146 0.091 0.235 0.252 0.235 0.424s-0.089 0.333-0.235 0.424l-8 5c-0.081 0.051-0.173 0.076-0.265 0.076zM7 6.402v8.196l6.557-4.098-6.557-4.098z\" fill=\"currentColor\"><\/path>\n<\/svg>\n  <\/div>\n            <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">ETX for HCM Starter<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/ressource\/downloads\/\" class=\"rc__meta rc__meta__resource\">\n            Downloads          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/do-not-take-unnecessary-risks-etx-for-transformation-projects\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2023\/09\/frau-laptop-laechelt-unterlagen_web_stock_16-9-edited-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2023\/09\/frau-laptop-laechelt-unterlagen_web_stock_16-9-edited-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/09\/frau-laptop-laechelt-unterlagen_web_stock_16-9-edited-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/09\/frau-laptop-laechelt-unterlagen_web_stock_16-9-edited-700x394.jpg 700w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n              <div class=\"post__resource-type-icon\">\n    \n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M12.853 13.647c-0.195-0.195-0.512-0.195-0.707 0l-1.146 1.146v-4.293c0-0.276-0.224-0.5-0.5-0.5s-0.5 0.224-0.5 0.5v4.293l-1.146-1.146c-0.195-0.195-0.512-0.195-0.707 0s-0.195 0.512 0 0.707l2 2c0.098 0.098 0.226 0.146 0.354 0.146s0.256-0.049 0.353-0.147l2-2c0.195-0.195 0.195-0.512 0-0.707z\" fill=\"currentColor\"><\/path>\n<path d=\"M16.006 16h-2.506c-0.276 0-0.5-0.224-0.5-0.5s0.224-0.5 0.5-0.5h2.506c1.651 0 2.994-1.343 2.994-2.994s-1.343-2.994-2.994-2.994c-0.354 0-0.699 0.061-1.026 0.18-0.218 0.080-0.462-0.001-0.59-0.195s-0.104-0.45 0.056-0.619c0.357-0.376 0.554-0.865 0.554-1.379 0-1.103-0.897-2-2-2-0.642 0-1.229 0.297-1.61 0.814-0.23 0.312-0.365 0.678-0.388 1.057-0.013 0.212-0.159 0.392-0.363 0.45s-0.423-0.020-0.545-0.193c-0.11-0.156-0.229-0.307-0.354-0.447-0.949-1.068-2.312-1.681-3.74-1.681-2.757 0-5 2.243-5 5s2.243 5 5 5h1.5c0.276 0 0.5 0.224 0.5 0.5s-0.224 0.5-0.5 0.5h-1.5c-3.308 0-6-2.692-6-6s2.692-6 6-6c1.602 0 3.137 0.643 4.26 1.775 0.088-0.194 0.196-0.38 0.325-0.555 0.564-0.764 1.467-1.22 2.415-1.22 1.654 0 3 1.346 3 3 0 0.351-0.061 0.694-0.178 1.017 0.061-0.003 0.122-0.004 0.184-0.004 2.202 0 3.994 1.792 3.994 3.994s-1.792 3.994-3.994 3.994z\" fill=\"currentColor\"><\/path>\n<\/svg>\n  <\/div>\n            <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Do not take unnecessary risks: ETX for transformation projects.<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n                  \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/qualtrics-xm-blog\/\" class=\"rc__meta rc__meta__resource\">\n            Qualtrics XM Blog          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/now-available-in-the-sap-store-etx-for-rise-with-sap\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2023\/08\/Story-Blue-4-1-738x416.png\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2023\/08\/Story-Blue-4-1-738x416.png 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/08\/Story-Blue-4-1-300x169.png 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/08\/Story-Blue-4-1-1024x576.png 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/08\/Story-Blue-4-1-768x432.png 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/08\/Story-Blue-4-1-700x394.png 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/08\/Story-Blue-4-1.png 1280w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n              <div class=\"post__resource-type-icon\">\n    \n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\">\n<path d=\"M9.5 20c-2.538 0-4.923-0.988-6.718-2.782s-2.782-4.18-2.782-6.717c0-2.538 0.988-4.923 2.782-6.718s4.18-2.783 6.718-2.783c2.538 0 4.923 0.988 6.718 2.783s2.782 4.18 2.782 6.718-0.988 4.923-2.782 6.717c-1.794 1.794-4.18 2.782-6.718 2.782zM9.5 2c-4.687 0-8.5 3.813-8.5 8.5s3.813 8.5 8.5 8.5c4.687 0 8.5-3.813 8.5-8.5s-3.813-8.5-8.5-8.5z\" fill=\"currentColor\"><\/path>\n<path d=\"M6.5 16c-0.083 0-0.167-0.021-0.242-0.063-0.159-0.088-0.258-0.256-0.258-0.437v-10c0-0.182 0.099-0.349 0.258-0.437s0.353-0.083 0.507 0.013l8 5c0.146 0.091 0.235 0.252 0.235 0.424s-0.089 0.333-0.235 0.424l-8 5c-0.081 0.051-0.173 0.076-0.265 0.076zM7 6.402v8.196l6.557-4.098-6.557-4.098z\" fill=\"currentColor\"><\/path>\n<\/svg>\n  <\/div>\n            <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Now available in the SAP Store: ETX for RISE with SAP<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n  <\/div>  <\/div>\n\n\n<div id=\"XMDiscover\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"spacerblock_5457bb923b1c690f03a016fe714d3ddd\" class=\"block__spacer -detect-in-viewport block__spacer--small\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-seashell-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\"><strong>Qualtrics Frontline Care<\/strong><br>Obtain automatic call agents\u2019 service quality evaluation<\/h2>\n\n\n\n<p><strong>Many companies use call centers to take care of customer service. <\/strong>Sometimes they even contract different call centers at the same time. Transparency is lost through these outsourced services: What are the reasons why customers call? Are there more than one call reasons co-occurring? What are they? Is there a way to dig into the details? With <strong>Qualtrics Frontline Care<\/strong>, we help to set up an automatic call evaluation based on facts and defined criteria.<\/p>\n\n\n\n<div id=\"related-contentblock_f7eb2b7ca20ed39a522f58c038754479\" class=\"block__related-content -detect-in-viewport\">\n  \n<div class=\"rc__wrapper \">\n      \n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/services-en\/\" class=\"rc__meta rc__meta__resource\">\n            Services          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/qualtrics-frontline-care\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/Image_Header_XM-Discover_web_16-9-1-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/Image_Header_XM-Discover_web_16-9-1-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/Image_Header_XM-Discover_web_16-9-1-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/Image_Header_XM-Discover_web_16-9-1-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/Image_Header_XM-Discover_web_16-9-1-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/Image_Header_XM-Discover_web_16-9-1-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/Image_Header_XM-Discover_web_16-9-1-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/Image_Header_XM-Discover_web_16-9-1-700x394.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/Image_Header_XM-Discover_web_16-9-1.jpg 1920w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Qualtrics Frontline Care<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/use-cases-en\/\" class=\"rc__meta rc__meta__resource\">\n            Use Cases          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/voice-to-text-with-qualtrics-xm-discover\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-738x416.jpg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-738x416.jpg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-300x169.jpg 300w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-1024x576.jpg 1024w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-768x432.jpg 768w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-1536x864.jpg 1536w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-1400x788.jpg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9-700x394.jpg 700w, https:\/\/sovanta.com\/wp-content\/uploads\/2024\/07\/mockup_laptop-auf-tisch-an-fenster_anonym-XM-use-case_web_16-9.jpg 1920w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">Voice to text with Qualtrics XM Discover<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n\n  <div class=\"rc__card__wrapper col-4 type-post ratio-5x4 -detect-in-viewport\">\n    <div class=\"rc__card__wrapper__inner\">\n\n                                      <a href=\"https:\/\/sovanta.com\/en\/resource\/blog-en\/\" class=\"rc__meta rc__meta__resource\">\n            Blog          <\/a>\n              \n            <a href=\"https:\/\/sovanta.com\/en\/how-chatgpt-makes-your-experience-management-survey-more-intelligent\/\" class=\"rc__card\" >\n        <div class=\"rc__card__inner\">\n          <img decoding=\"async\" width=\"738\" height=\"416\" src=\"https:\/\/sovanta.com\/wp-content\/uploads\/2023\/06\/AdobeStock_407384172-738x416.jpeg\" class=\"rc__card__image\" alt=\"\" srcset=\"https:\/\/sovanta.com\/wp-content\/uploads\/2023\/06\/AdobeStock_407384172-738x416.jpeg 738w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/06\/AdobeStock_407384172-1920x1080.jpeg 1920w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/06\/AdobeStock_407384172-1400x788.jpeg 1400w, https:\/\/sovanta.com\/wp-content\/uploads\/2023\/06\/AdobeStock_407384172-700x394.jpeg 700w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>          <div class=\"rc__card__content__wrapper\">\n                        <div class=\"rc__card__content\">\n                                          <div class=\"rc__card__title\">\n                                <h3 class=\"h4\">How ChatGPT makes your Experience Management survey more intelligent<\/h3>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/a>\n\n    <\/div><!-- \/rc__card__wrapper__inner -->\n\n        \n        \n  <\/div><!-- \/rc__card__wrapper -->\n  <\/div>  <\/div><\/div><\/div>\n\n\n\n<div id=\"spacerblock_5457bb923b1c690f03a016fe714d3ddd\" class=\"block__spacer -detect-in-viewport block__spacer--small\"><\/div>\n\n\n<h2 class=\"wp-block-heading\">Let&#8217;s talk<\/h2>\n\n\n\n<p>Contact us. We are looking forward to the exchange ideas about Experience Management.<\/p>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 4699831,\n\t\t\t\t\t\t\t\t\tformId: \"aed492bd-a47a-4dd9-81b9-a4de0c51ec50\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1785144671000-1631403929\",\n\t\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1785144671000-1631403929\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our XM Squad enables you to act on the experiences that customers and employees have with your products, processes, and services.<\/p>\n","protected":false},"author":3,"featured_media":60238,"parent":0,"menu_order":400,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-30204","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - 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