Webinar How to bring full transparency to your call center
Register nowDo you truly know how efficient your call center is – and why your customers are reaching out?
Your call center handles a high volume of customer interactions, generating countless call recordings daily. Now there’s a smarter way to understand them. With Qualtrics Frontline Care, you can automatically evaluate call topics and assess agent performance. Leverage AI-driven speech and text analytics, powered by the industry’s leading Natural Language Understanding (NLU) engine, to analyze customer calls with precision, every day.
Join our webinar on March 27 and learn about how Qualtrics Frontline Care can automatically detect call topics, sentiment, effort, emotional intensity and predict churn.
What to expect?
- Tool Demo: Experienced experts demonstrate all facets of Qualtrics Frontline Care.
- AI in Use: See how to analyse sentiment using the embedded Natural Language Processing Logic.
- Best Practices: We reveal how other companies are already using Qualtrics Frontline Care successfully.
About the Webinar
Date
March 27 2025
Time
16:00 – 17:00 CET
Speaker
Lisa Schneider
Client Partner, sovanta
Stefanie Ellinger
Senior Solution Engineer, Qualtrics
Bernardo Junge
Senior Experience Management Consultant, sovanta
Qaseem Siddiqui
Experience Management Consultant, sovanta
Register now for the webinar “How to bring full transparency to your call center”.
Participation is of course free of charge.
