Exploit the Power of XM

Experience Management with Qualtrics and sovanta

See how eXperience Management (XM) can help your organization to identify and close the experience gaps.

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The Experience Economy is changing the world

We help you to transform data into great experiences

People don’t buy products, they buy experiences. Experiences have become an important source of added value for companies. Not only customers, but also how employees experience their work effects sales and business success.

Boost the core Experiences of your Business

Employee Experience

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Employees today are no longer looking for a career, they want a rewarding, purposeful work experience. But most organizations are not prepared for this shift.


- Measure and connect insights from recruitment to exit.

- Get real-time results so you can act quickly to retain and delight your staff.

Customer Experience

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80% of CEO’s believe they deliver superior Customer Experience but only 8% of their customers agree.


- Measure your Customer Experience and turn it into actionable insights.

- Prioritize the areas that will have the biggest impact on your customers’ satisfaction.

Product Experience

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The #1 way to help a product launch succeed is product concept testing, but only 53% of companies sufficiently fund them.


- Identify unmet needs in your market, and start testing concepts, products, and pricing.

- Automatically identify requirements that will turn your products into obsessions.

Every situation is unique

Talk to us and let us help you to find the right solution.

Main Benefits of XM

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Automatically identify and focus on the key drivers for your customer, employee, and product experiences

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Test and optimize your advertising and communications

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Spot market opportunities and build data-driven product roadmaps

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Measure and optimize employee engagement in real-time

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Delight your customers and respond quickly to feedback

3 steps to optimize your business

Short iteration loops for continous improvements

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Step 1
Measure

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Collect experience data from your end-users at all important touchpoints.

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Step 2
Prioritize

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Analyze data in real time to understand how your customers and employees can make informed, strategic decisions.

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Step 3
Optimize

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Intelligently trigger actions in the areas in which problems occur.

Harness the power of X & O Data

Simplify business applications by collecting eXperience (X) data is key. Combined with Operational (O) data you have the recipe to disrupt your business.


Integrate Qualtrics into your systems to realize the combination of eXperience and Operational Data.

Integrate Qualtrics into your processes to allow real-time feedback.

Ensure your users receive the superior experience they deserve by quickly acting on their feedback.


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Our Offerings & Expertise

We adopt an agile methodology to adapt quickly to new demands that arise from our collaboration.

Whether you decide to concentrate on a single experience area, or across the full XM spectrum, sovanta provides a comprehensive solution so you get the most out of your end-user experience data.

Our in-house Qualtrics experts are committed to helping you to succeed.

sovanta Campaign Expert

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sovanta Developer

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sovanta Design Expert

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sovanta Data Scientist

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sovanta Operations Expert

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XM Workshops

- Understand your customer / user journey.

- Collect key user touchpoints and identify your most critical experience gaps.

XM Workshops

- Understand your customer / user journey.

- Collect key user touchpoints and identify your most critical experience gaps.

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XM Workshops

Implementation

- Implement the Qualtrics platform into your IT landscape to gain instant, honest feedback from your users, customers, and employees.

Implementation

- Implement the Qualtrics platform into your IT landscape to gain instant, honest feedback from your users, customers, and employees.

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Implementation

Configuration & Integration

- Configure Qualtrics to understand the interconnections between your employees, customers and product experiences.

- Embed feedback channels to gain real-time user feedback on specific touchpoints.

Configuration & Integration

- Configure Qualtrics to understand the interconnections between your employees, customers and product experiences.

- Embed feedback channels to gain real-time user feedback on specific touchpoints.

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Configuration & Integration

Action Plan

- Before data collection: We help you design meaningful surveys to collect experiences from your end-users.

- After data collection: We help you to analyze your data and develop a sustainable track/ pipeline, so you continuously reap the benefits.

Action Plan

- Before data collection: We help you design meaningful surveys to collect experiences from your end-users.

- After data collection: We help you to analyze your data and develop a sustainable track/ pipeline, so you continuously reap the benefits.

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Action Plan

Don’t know where to begin?

If you don’t have any concrete ideas about how to get started with XM and Qualtrics but realise the importance of making a start, we can help you:

Identify the focus areas where you can drive positive change in your organization or for your users.

Develop a sustainable action plan to bridge the experience gap.


Every situation is unique in XM. Let’s discuss the right path for you!

Want to know more?

Get in contact with us

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Simplicity first

sovanta AG stands for simple and intelligent software solutions making business processes more efficient and companies more competitive.

We support our customers’ digital transformation: from the digitalization of existing processes in sales, logistics, and human resources to innovative applications setting new standards on the market and paving the way for new business models.

More information: sovanta.com

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