Lachende Customer Service Agentin mit Headset vor einem Laptop

Become part of our team! Apply now as
Senior Experience Management (XM) Consultant*

Consulting

From now on

Heidelberg/Hamburg/Remote

sovanta AG optimizes the use of SAP with the help of software development, UX design and artificial intelligence.

Come work with an exciting and fast-paced team in one of the fastest-growing technology segments worldwide. Work with great customers and on great projects that add actual value.

*We focus on talent, not gender

What we offer

Professional onboarding and certification process
Work with the best experience management platform on the market
Innovative working environment with a strong team spirit
Mentoring, coaching, and knowledge transfer
Flat hierarchies and fast processes
A chance to expand your professional career

Your tasks at sovanta

Configure technical implementations both independently and in a team environment
Clearly communicate results and solutions to clients via online calls and email
Clearly define project scope by gathering technical requirements and outline timelines and deliverables
Work with product and engineering teams to troubleshoot implementations
Comfortable as the primary point of contact for clients during implementation

What we are looking for

At least three years of experience working in Experience Management or a related field
Bachelor’s degree in Business, Marketing, Social Science, Informatics, or a related field
Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
Willingness to become an expert on the Qualtrics XM Platform and related solutions
Excellent organization skills
Strong desire to develop in-depth product knowledge and learn about new technologies
Fluent in German and English