Experience Management

Based on the Qualtrics XM Platform, we design your appropriate XM program

Everyone has experiences and makes decisions based on them. In the digital world, companies can use this to their advantage better than ever before: Make sure that the experiences that customers and employees have with your products, offers, and tools are consistently positive.

An experience management program can help.

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Create experiences ...

... because you will be measured by them!

Customers and employees expect more and more from a company. With an experience management program, you collect user insights at all relevant contact points and find out what your customers and employees want.

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Customer Experience

How well does the customer feel taken care of via digital offers? Strengthen customer loyalty!

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Employee Experience

How satisfied are employees with self-services and employee portals? Turn employees into fans!

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Technology Experience

How is the use of a new technology perceived? Increase the acceptance of your tools.

How Experience Management Works

Revolutionize the way you interact with your employees and customers.

By combining your operational numbers (O-Data) with real user insights (X-Data), you can make sustainable, employee and customer-centric, data-driven decisions. Together with our partner Qualtrics we successfully implement XM programs. Cody Wedl, Head of Experience Management at sovanta and Yusdi Santoso, Head of Customer XM Solutions Strategy EMEA at Qualtrics explain in a short video "where the magic happens" >> Video

Employee Experience Management

HR needs to move with the times and make employees feel heard. With the most appropriate feedback channels, you can find out what your employees think and feel.

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Employee Experience Management

HR needs to move with the times and make employees feel heard. With the most appropriate feedback channels, you can find out what your employees think and feel.

read more
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Employee Experience Management

HR needs to move with the times and make employees feel heard.

Integrate feedback channels into everyday work and find out what your employees feel and think. As a Qualtrics partner, we follow the human-centered design approach and create a questionnaire for you, adapt it in tone, look and feel to your corporate branding and integrate the survey at all relevant touchpoints.

Customer Experience Management

Customers expect optimal support in the digital world. For this to happen, all key moments along the customer journey must be aligned with the needs of the customer.

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Customer Experience Management

Customers expect optimal support in the digital world. For this to happen, all key moments along the customer journey must be aligned with the needs of the customer.

read more
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Customer Experience Management

Only by listening to each individual customer can you design the customer journey in the best possible way.

Discover business opportunities, automate actions, and drive key business objectives. We help you gather customer feedback at the exact moment it matters so you can take action in real time.

Whether you're just launching Experience Management or have an XM program already established, as an end-to-end partner we have the right tools and services to ensure your program's success.

Consulting | Design | Implementation

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You are in good company

Businesses from various industries already trust our solutions and services.

Candidate Experience Management

How does the job seeker feel about the application process? What are the reasons that drive talent into the hands of the competition? Win the war for talent by making the recruiting process as applicant-friendly as possible.

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Expert Session: Tuning CX and EX Programs

How to build a reliable basis for business decisions! In an exciting virtual panel discussion, we brought together our own experts as well as experts from SAP and Qualtrics to unleash the full potential of an experience program.

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sovanta and Qualtrics in Technology Magazine.

Companies that don't listen to their customers and employees will lose. - Cody Wedl, Head of Experience Management at sovanta, and Yusdi Santoso, Head of Customer XM Solutions Strategy EMEA at Qualtrics explain why.

Technology Magazine
Contact

Would you like to receive further information or talk to one of our experts? Contact us and we will get back to you as soon as possible!