Platform

Enterprise-grade Conversational Automation Platform

sovanta® Conversations enables you to develop speech dialogues quickly and easily without making compromises.

Control and manage a multitude of skills, use synergies within the development and strengthen the cooperation of all participants.

Our platform offers you full flexibility without sacrificing security, scalability and expandability.

Leading in User Experience

Optimized solutions for every user group

Leading in User Experience

Optimized solutions for every user group

4 Ux Fachbereiche

User experience for departments & internal use

No compromises in content maintenance

  • Simple, optimized maintenance interfaces for specialist departments (vs. complex maintenance via Conversation Flow Editor)
  • No training in expert tools - each user sees exactly what he needs for his tasks (role concept)
  • Updates of individual skills at any time and independent of other skills (release-independent)
  • Obtain and evaluate customer feedback via chat
  • KPIs and reporting for continuous content improvement
  • Parallel care by different persons and departments possible
  • Changes traceable at any time thanks to Change Log
  • Answers per channel optimized and customizable (e.g. Facebook Chat vs. Alexa Dialog vs. WhatsApp)
  • Full versioning and rollback capability at skill level
  • Live Demo in the Content Management System
  • Automated translation

4 Developer Ux

Developer Experience for Developers

No compromises in the development of new requirements

  • Open interfaces enable flexible developments on the platform
  • Easy on-boarding of new developers
  • Already existing services / APIs can be used
  • Explicitly no WYSIWYG editor (only suitable for low complexity scenarios)
  • Full SAP support (SAP CoPilot, SAP CP Services, Cloud Connector, Identity Management, etc.)
  • Support of various authentication options
  • Modular design via adapter and service concept
  • New adapters can be quickly added as needed (MS Teams, Apple Business Chat, etc.)
  • Prefabricated skill templates for different categories
  • Individual Developer On-Boarding Support
  • Fully documented SDK

4 Customer Ux

Customer Experience for Customers

The perfect response on all channels

  • One central wizard for all questions without having to develop and roll out multiple bots (multiskill)
  • Uniform customer experience across all channels
  • Proven solutions for multiple channels (Web, Facebook, WhatsApp, Alexa, Google Home and Phone)
  • New channels preferred by customers can be made available quickly (adapter concept)
  • Embedding in already familiar applications
  • Direct transfer of dialogues to live agents possible (e.g. via Salesforce, Coosto)
  • DSGVO-compliant tracking of user activities
  • Bot feedback directly via chat
  • Automated learning from customer input
  • Automatic dispatching of customer inquiries into the organization
  • Extended connection of telephone systems

4 Ux Fachbereiche

UX for specialist departments

User experience for departments & internal use

No compromises in content maintenance

  • Simple, optimized maintenance interfaces for specialist departments (vs. complex maintenance via Conversation Flow Editor)
  • No training in expert tools - each user sees exactly what he needs for his tasks (role concept)
  • Updates of individual skills at any time and independent of other skills (release-independent)
  • Obtain and evaluate customer feedback via chat
  • KPIs and reporting for continuous content improvement
  • Parallel care by different persons and departments possible
  • Changes traceable at any time thanks to Change Log
  • Answers per channel optimized and customizable (e.g. Facebook Chat vs. Alexa Dialog vs. WhatsApp)
  • Full versioning and rollback capability at skill level
  • Live Demo in the Content Management System
  • Automated translation

4 Developer Ux

Developer Experience

Developer Experience for Developers

No compromises in the development of new requirements

  • Open interfaces enable flexible developments on the platform
  • Easy on-boarding of new developers
  • Already existing services / APIs can be used
  • Explicitly no WYSIWYG editor (only suitable for low complexity scenarios)
  • Full SAP support (SAP CoPilot, SAP CP Services, Cloud Connector, Identity Management, etc.)
  • Support of various authentication options
  • Modular design via adapter and service concept
  • New adapters can be quickly added as needed (MS Teams, Apple Business Chat, etc.)
  • Prefabricated skill templates for different categories
  • Individual Developer On-Boarding Support
  • Fully documented SDK

4 Customer Ux

Customer Experience

Customer Experience for Customers

The perfect response on all channels

  • One central wizard for all questions without having to develop and roll out multiple bots (multiskill)
  • Uniform customer experience across all channels
  • Proven solutions for multiple channels (Web, Facebook, WhatsApp, Alexa, Google Home and Phone)
  • New channels preferred by customers can be made available quickly (adapter concept)
  • Embedding in already familiar applications
  • Direct transfer of dialogues to live agents possible (e.g. via Salesforce, Coosto)
  • DSGVO-compliant tracking of user activities
  • Bot feedback directly via chat
  • Automated learning from customer input
  • Automatic dispatching of customer inquiries into the organization
  • Extended connection of telephone systems

Technology

One platform for all speech dialogues

sovanta® Conversations allows you to quickly and easily develop voice dialogues and make them available on all channels. From simple FAQs to complete transaction automation - our AI platform offers you future-proof, state-of-the-art speech technology.

Technology

One platform for all speech dialogues

sovanta® Conversations allows you to quickly and easily develop voice dialogues and make them available on all channels. From simple FAQs to complete transaction automation - our AI platform offers you future-proof, state-of-the-art speech technology.

Feature List

Feature List

Bot training

  • Request live feed (matched / not matched)
  • KPI Overview
  • Sentiment Analysis
  • Optimize NLU response effectiveness
  • Progression over time
  • Identify user-based feature requests
  • Identify mishandled and unmatched intents
  • Assign unmatched user queries to intents
  • Assign new trigger phrases to intents
  • Set / Show Confidence threshold
  • Increase Engagement in Voice Skills

Bot training

  • Request live feed (matched / not matched)
  • KPI Overview
  • Sentiment Analysis
  • Optimize NLU response effectiveness
  • Progression over time
  • Identify user-based feature requests
  • Identify mishandled and unmatched intents
  • Assign unmatched user queries to intents
  • Assign new trigger phrases to intents
  • Set / Show Confidence threshold
  • Increase Engagement in Voice Skills